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JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
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Support Engineer Job Description
A Support Engineer is responsible for providing technical assistance and support for software and hardware issues. They troubleshoot problems, assist customers, and ensure that systems operate effectively and efficiently. This role requires strong analytical and communication skills to enhance user experience.
Use this Support Engineer job description template to attract qualified candidates who can deliver excellent technical support. Adjust the details to reflect the specific needs of your organization.
Support Engineer Responsibilities Include:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues
- Document customer interactions and resolutions in the ticketing system
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Job Brief
We are looking for a dedicated Support Engineer to join our team and provide top-notch assistance to our clients. In this role, you will be the first point of contact for technical issues and will work to resolve problems swiftly and effectively. You will communicate with users to understand their needs and provide solutions that enhance their experience.
Your responsibilities will include diagnosing issues, managing tickets, and collaborating with other teams to implement fixes. We are looking for someone with outstanding problem-solving skills and a passion for technology.
The ideal candidate should have experience in a technical support role and knowledge of various software and hardware systems. If you are committed to providing excellent user support and thrive in a dynamic environment, we encourage you to apply.
Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues
- Document customer interactions and resolutions in the ticketing system
- Collaborate with engineering teams to escalate and resolve complex issues
- Provide feedback to improve product documentation and knowledge base articles
- Conduct training sessions for customers on product usage
- Stay up-to-date on industry trends and best practices
- Participate in on-call rotation for after-hours support
- Assist in testing new product features and updates
- Contribute to continuous improvement initiatives
Requirement
- Bachelor's degree in Computer Science or related field
- Minimum of 2 years experience in technical support
- Strong problem-solving skills
- Excellent communication skills
- Ability to work in a fast-paced environment
- Knowledge of cloud computing technologies
- Familiarity with ITIL framework
- Experience with ticketing systems
- Ability to collaborate with cross-functional teams
- Certifications in relevant technologies
Skills
- Customer service
- Technical troubleshooting
- Communication
- Problem-solving
- Collaboration
- Cloud computing
- ITIL framework
- Ticketing systems
- Training
- Continuous improvement