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INSTANT JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
Customer harassment is a serious issue that can have a negative impact on employee morale and productivity. It is important to create a workplace culture where employees feel safe and supported and where customer harassment is not tolerated.
Read more: Delivering Exceptional Customer Service
Customer harassment is an unacceptable behaviour that involves any conduct from a customer that intimidates, threatens, or abuses a service provider. This can take various forms, such as using abusive language, physically intimidating the employee, behaving in a sexually inappropriate manner, or engaging in discriminatory behaviour based on race, gender, or other personal characteristics. Such behaviour can devastate one's emotional and mental well-being.
There are many reasons why customers may harass employees. Some customers may have a bad day and take it out on the employee. Others may be deliberately trying to harass or intimidate the employee. In addition to the reasons mentioned before, customers may also harass employees due to long wait times, dissatisfaction with the product or service, or simply because they feel entitled to treat employees poorly.
Here are some tips on how to protect yourself from customer harassment:
Read more: How to Deal With Angry Customers
It is also important to remember that you are not alone. Many employees experience customer harassment at some point in their careers. If you are being harassed, talk to your manager or another trusted colleague. They can provide support and guidance.
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