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JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
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Patient Service Representative Job Description
A Patient Service Representative serves as the first point of contact for patients, managing appointments, inquiries, and administrative tasks. They support a smooth patient experience and facilitate effective communication between patients and healthcare providers. Their role is essential for enhancing patient satisfaction and operational efficiency.
Use this Patient Service Representative job description template to attract friendly and organized individuals who can effectively manage patient interactions. Tailor the responsibilities and qualifications to match your healthcare facility's needs. This position is crucial in providing a positive patient experience.
Patient Service Representative Responsibilities Include:
- Greet and assist patients in a friendly and professional manner
- Schedule appointments and manage patient records
- Answer phone calls and respond to inquiries
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Job Brief
We are looking for a customer-focused Patient Service Representative to join our team. In this role, you will assist patients with scheduling appointments, answering their questions, and managing their medical records.
Strong communication skills will be essential in providing excellent service and ensuring patients feel supported throughout their healthcare journey.
Your organizational skills will help to ensure administrative tasks are completed efficiently, contributing to a smooth workflow within the office.
This is a rewarding opportunity for someone passionate about patient care and support.
Responsibilities
- Greet and assist patients in a friendly and professional manner
- Schedule appointments and manage patient records
- Answer phone calls and respond to inquiries
- Verify insurance information and process payments
- Coordinate with healthcare providers and other staff members
- Maintain confidentiality of patient information
- Handle complaints and resolve issues in a timely manner
- Update and maintain accurate records
- Ensure a clean and organized reception area
- Adhere to company policies and procedures
Requirement
- Excellent communication skills
- Strong interpersonal skills
- Ability to multitask
- Attention to detail
- Empathy and compassion
- Knowledge of medical terminology
- Previous experience in customer service
- Proficiency in MS Office
- Ability to work in a fast-paced environment
- High school diploma or equivalent
Skills
- Customer service
- Medical terminology
- MS Office
- Appointment scheduling
- Insurance verification
- Problem-solving
- Time management
- Teamwork
- Adaptability
- Conflict resolution