Job Description /Healthcare/Patient Service Representative

Patient Service Representative Job Description

A Patient Service Representative serves as the first point of contact for patients, managing appointments, inquiries, and administrative tasks. They support a smooth patient experience and facilitate effective communication between patients and healthcare providers. Their role is essential for enhancing patient satisfaction and operational efficiency.

Need to generate a attractive job descriptions?

Generate in 5 minutes with our AI Powered Job Description Generator

Use this Patient Service Representative job description template to attract friendly and organized individuals who can effectively manage patient interactions. Tailor the responsibilities and qualifications to match your healthcare facility's needs. This position is crucial in providing a positive patient experience.

Patient Service Representative Responsibilities Include:

  • Greet and assist patients in a friendly and professional manner
  • Schedule appointments and follow-up visits
  • Handle patient inquiries and concerns
INSTANT JOB AD HIRE FAST IN 72 HOURS

Hiring an Assistant Manager?

  • Hire FAST in 72 Hours
  • Quality Candidates
  • Integrated AI
Instant Job Ad

Simplify your recruiting process and find top talents FASTER with AJobThing Instant Job Ad

Job Brief

We are looking for a customer-focused Patient Service Representative to join our team. In this role, you will assist patients with scheduling appointments, answering their questions, and managing their medical records.

Strong communication skills will be essential in providing excellent service and ensuring patients feel supported throughout their healthcare journey.

Your organizational skills will help to ensure administrative tasks are completed efficiently, contributing to a smooth workflow within the office.

This is a rewarding opportunity for someone passionate about patient care and support.

Responsibilities

  • Greet and assist patients in a friendly and professional manner
  • Schedule appointments and follow-up visits
  • Handle patient inquiries and concerns
  • Verify insurance information
  • Maintain patient records and confidentiality
  • Collect payments and process billing
  • Assist with administrative tasks as needed
  • Collaborate with healthcare providers and staff
  • Ensure a positive patient experience
  • Adhere to company policies and procedures

Need to generate a attractive job descriptions?

Generate in 5 minutes with our AI Powered Job Description Generator

Requirement

  • Excellent communication skills
  • Ability to multitask and prioritize
  • Strong attention to detail
  • Previous experience in customer service or healthcare preferred
  • Proficient in computer skills
  • Ability to work in a fast-paced environment
  • Empathetic and compassionate towards patients
  • Ability to work in a team
  • Flexible schedule
  • Fluency in English and Bahasa Malaysia

Skills

  • Customer service
  • Communication
  • Organization
  • Time management
  • Problem-solving
  • Teamwork
  • Adaptability
  • Attention to detail
  • Empathy
  • Computer literacy

Frequently Asked Questions About Patient Service Representative Job Description

© Copyright Agensi Pekerjaan Ajobthing Sdn Bhd SSM (1036935K) EA License Number JTKSM 232C Terms & Condition Privacy & Policy About Us