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Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Front Office Manager Job Description
The Front Office Manager oversees the daily operations of the front desk, ensuring excellent customer service and efficient office processes. This role requires strong leadership and communication skills.
Utilize this Front Office Manager job description template to find an experienced candidate capable of leading your front office team. Adjust the responsibilities to align with your organization’s goals.
Front Office Manager Responsibilities Include:
- Manage and supervise front office staff
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries and complaints in a professional manner
Hiring an Assistant Manager?
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- Integrated AI
Job Brief
We are seeking a proactive Front Office Manager to join our team and enhance the guest experience at our facility. In this role, you will manage the front desk operations, ensuring that customer inquiries and needs are handled promptly and professionally.
Your leadership will be crucial in training and supervising front office staff, fostering a positive and productive atmosphere. You’ll also be responsible for managing budgets, creating schedules, and maintaining efficient office procedures.
If you are a dynamic leader with a passion for customer service, we’d love to hear from you. This position offers an excellent opportunity to shape the guest experience at our organization.
Join us and lead a team dedicated to providing outstanding service!
Responsibilities
- Manage and supervise front office staff
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries and complaints in a professional manner
- Maintain inventory of office supplies and equipment
- Train new employees on front office procedures
- Collaborate with other departments to ensure guest satisfaction
- Prepare and analyze performance reports
- Implement and enforce hotel policies and procedures
- Assist with budget planning and forecasting
- Stay updated on industry trends and best practices
Requirement
- Minimum of 3 years of experience in a similar role
- Excellent communication and interpersonal skills
- Strong leadership and organizational abilities
- Proficiency in Microsoft Office Suite
- Ability to work well under pressure
- Knowledge of hotel booking systems
- Attention to detail
- Ability to multitask
- Flexibility in work hours
- Bachelor's degree in Hospitality Management or related field
Skills
- Customer service
- Leadership
- Communication
- Problem-solving
- Time management
- Teamwork
- Attention to detail
- Organizational skills
- Flexibility
- Adaptability