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Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Front Office Manager Job Description
The Front Office Manager oversees the daily operations of the front desk, ensuring excellent customer service and efficient office processes. This role requires strong leadership and communication skills.
Utilize this Front Office Manager job description template to find an experienced candidate capable of leading your front office team. Adjust the responsibilities to align with your organization’s goals.
Front Office Manager Responsibilities Include:
- Oversee daily operations of the front desk and guest services
- Train and supervise front office staff to ensure high levels of customer service
- Manage room reservations and ensure accurate billing
Hiring an Assistant Manager?
- Hire FAST in 72 Hours
- Quality Candidates
- Integrated AI
Job Brief
We are seeking a proactive Front Office Manager to join our team and enhance the guest experience at our facility. In this role, you will manage the front desk operations, ensuring that customer inquiries and needs are handled promptly and professionally.
Your leadership will be crucial in training and supervising front office staff, fostering a positive and productive atmosphere. You’ll also be responsible for managing budgets, creating schedules, and maintaining efficient office procedures.
If you are a dynamic leader with a passion for customer service, we’d love to hear from you. This position offers an excellent opportunity to shape the guest experience at our organization.
Join us and lead a team dedicated to providing outstanding service!
Responsibilities
- Oversee daily operations of the front desk and guest services
- Train and supervise front office staff to ensure high levels of customer service
- Manage room reservations and ensure accurate billing
- Resolve guest complaints and issues in a timely and professional manner
- Ensure compliance with company policies and procedures
- Collaborate with other departments to ensure seamless guest experiences
- Conduct regular audits of front office operations and implement improvements
- Monitor and analyze guest feedback to make necessary adjustments
- Maintain inventory of supplies and equipment for front desk operations
- Stay up-to-date on industry trends and best practices in hospitality management
Requirement
- Minimum of 3 years of experience in a similar role
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Proficiency in Microsoft Office and hotel management software
- Ability to work flexible hours, including weekends and holidays
- Bachelor's degree in Hospitality Management or related field
- Proven track record of team management and training
- Ability to handle multiple tasks and prioritize effectively
- Attention to detail and problem-solving skills
- Knowledge of local attractions and services for guest recommendations
Skills
- Leadership
- Customer Service
- Team Management
- Communication
- Problem-Solving
- Organizational Skills
- Time Management
- Attention to Detail
- Computer Proficiency
- Adaptability