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Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Front Office Manager Job Description
The Front Office Manager oversees the daily operations of the front desk, ensuring excellent customer service and efficient office processes. This role requires strong leadership and communication skills.
Utilize this Front Office Manager job description template to find an experienced candidate capable of leading your front office team. Adjust the responsibilities to align with your organization’s goals.
Front Office Manager Responsibilities Include:
- Oversee the daily operations of the front office department
- Manage and motivate front office staff to provide exceptional customer service
- Ensure efficient check-in and check-out processes for guests
Hiring an Assistant Manager?
- Hire FAST in 72 Hours
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- Integrated AI
Job Brief
We are seeking a proactive Front Office Manager to join our team and enhance the guest experience at our facility. In this role, you will manage the front desk operations, ensuring that customer inquiries and needs are handled promptly and professionally.
Your leadership will be crucial in training and supervising front office staff, fostering a positive and productive atmosphere. You’ll also be responsible for managing budgets, creating schedules, and maintaining efficient office procedures.
If you are a dynamic leader with a passion for customer service, we’d love to hear from you. This position offers an excellent opportunity to shape the guest experience at our organization.
Join us and lead a team dedicated to providing outstanding service!
Responsibilities
- Oversee the daily operations of the front office department
- Manage and motivate front office staff to provide exceptional customer service
- Ensure efficient check-in and check-out processes for guests
- Handle guest inquiries and resolve any issues or complaints in a timely manner
- Maintain accurate records and reports related to front office activities
- Coordinate with other departments to ensure smooth communication and guest satisfaction
- Implement and enforce hotel policies and procedures
- Train and mentor new front office employees
- Monitor and manage room inventory and rates
- Assist with budgeting and financial reporting for the front office department
Requirement
- Minimum of 3 years experience in hotel front office operations
- Excellent communication and customer service skills
- Strong leadership and team management abilities
- Proficiency in hotel management software
- Ability to work flexible hours, including weekends and holidays
- Bachelor's degree in Hospitality Management or related field
- Knowledge of local attractions and services
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Valid work permit in Malaysia
Skills
- Excellent communication skills
- Customer service orientation
- Leadership and team management
- Attention to detail
- Organizational skills
- Problem-solving abilities
- Computer proficiency
- Knowledge of hotel management software
- Flexibility and adaptability
- Cultural awareness