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Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Front Office Manager Job Description
The Front Office Manager oversees the daily operations of the front desk, ensuring excellent customer service and efficient office processes. This role requires strong leadership and communication skills.
Utilize this Front Office Manager job description template to find an experienced candidate capable of leading your front office team. Adjust the responsibilities to align with your organization’s goals.
Front Office Manager Responsibilities Include:
- Supervise front desk staff and ensure smooth operations
- Train and mentor front office team members
- Manage guest check-in/check-out processes
Hiring an Assistant Manager?
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- Quality Candidates
- Integrated AI
Job Brief
We are seeking a proactive Front Office Manager to join our team and enhance the guest experience at our facility. In this role, you will manage the front desk operations, ensuring that customer inquiries and needs are handled promptly and professionally.
Your leadership will be crucial in training and supervising front office staff, fostering a positive and productive atmosphere. You’ll also be responsible for managing budgets, creating schedules, and maintaining efficient office procedures.
If you are a dynamic leader with a passion for customer service, we’d love to hear from you. This position offers an excellent opportunity to shape the guest experience at our organization.
Join us and lead a team dedicated to providing outstanding service!
Responsibilities
- Supervise front desk staff and ensure smooth operations
- Train and mentor front office team members
- Manage guest check-in/check-out processes
- Handle guest inquiries and complaints in a professional manner
- Maintain accurate records and reports
- Monitor and control expenses within budgeted guidelines
- Collaborate with other departments to ensure guest satisfaction
- Implement and enforce company policies and procedures
- Oversee room reservations and availability
- Ensure compliance with health and safety regulations
Requirement
- Bachelor's degree in Hospitality Management or related field
- Minimum of 5 years experience in front office management
- Excellent communication and interpersonal skills
- Strong leadership and problem-solving abilities
- Proficient in Microsoft Office and hotel management software
- Ability to work well under pressure and multitask
- Knowledge of budgeting and financial management
- Attention to detail and organizational skills
- Flexibility to work evenings and weekends
- Ability to speak multiple languages is a plus
Skills
- Leadership
- Customer service
- Communication
- Problem-solving
- Organization
- Budgeting
- Microsoft Office
- Hotel management software
- Multitasking
- Foreign languages