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Products
INSTANT JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
Front Office Manager Job Description
The Front Office Manager oversees the daily operations of the front desk, ensuring excellent customer service and efficient office processes. This role requires strong leadership and communication skills.
Utilize this Front Office Manager job description template to find an experienced candidate capable of leading your front office team. Adjust the responsibilities to align with your organization’s goals.
Front Office Manager Responsibilities Include:
- Manage and supervise front office staff
- Ensure smooth check-in and check-out processes for guests
- Handle guest complaints and issues in a timely and professional manner
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Job Brief
We are seeking a proactive Front Office Manager to join our team and enhance the guest experience at our facility. In this role, you will manage the front desk operations, ensuring that customer inquiries and needs are handled promptly and professionally.
Your leadership will be crucial in training and supervising front office staff, fostering a positive and productive atmosphere. You’ll also be responsible for managing budgets, creating schedules, and maintaining efficient office procedures.
If you are a dynamic leader with a passion for customer service, we’d love to hear from you. This position offers an excellent opportunity to shape the guest experience at our organization.
Join us and lead a team dedicated to providing outstanding service!
Responsibilities
- Manage and supervise front office staff
- Ensure smooth check-in and check-out processes for guests
- Handle guest complaints and issues in a timely and professional manner
- Maintain high standards of customer service and satisfaction
- Coordinate with other departments to ensure seamless operations
- Prepare and analyze reports on front office performance
- Train and onboard new employees
- Monitor and manage inventory of supplies and equipment
- Implement and enforce company policies and procedures
- Contribute to overall success of the company
Requirement
- Minimum of 5 years experience in a similar role
- Excellent communication and leadership skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office suite
- Ability to work under pressure and handle difficult situations professionally
- Knowledge of hotel management software is a plus
- Degree in Hospitality Management or related field
- Ability to work flexible hours including weekends and holidays
- Fluency in English and Malay languages
- Positive and proactive attitude
Skills
- Leadership
- Customer Service
- Communication
- Problem-solving
- Time Management
- Teamwork
- Attention to Detail
- Adaptability
- Conflict Resolution
- Organizational Skills