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JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
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Guest Relation Officer Job Description
A Guest Relation Officer is focused on creating a positive and memorable experience for guests. They handle inquiries, resolve complaints, and ensure that all guests feel valued and cared for. Their excellent communication skills are critical for building lasting relationships.
Use this Guest Relation Officer job description template to attract candidates who excel in guest services. Tailor it to reflect the specific duties and expectations of your organization.
Guest Relation Officer Responsibilities Include:
- Greeting and assisting guests
- Handling guest inquiries and complaints
- Making reservations and managing bookings
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Job Brief
We are looking for a dedicated Guest Relation Officer to join our team and ensure guest satisfaction. In this role, you will interact with guests, address their concerns, and provide information about our services and facilities.
Your responsibilities will also include managing feedback and suggesting improvements based on guest experiences. Strong interpersonal skills and a friendly demeanor are essential for success in this position.
If you have a passion for hospitality and a commitment to providing exceptional service, we invite you to apply and join our efforts to create unforgettable experiences for our guests.
Responsibilities
- Greeting and assisting guests
- Handling guest inquiries and complaints
- Making reservations and managing bookings
- Providing information about services and amenities
- Maintaining guest satisfaction
- Coordinating with other departments
- Ensuring adherence to company policies and procedures
- Assisting with special events and promotions
- Handling check-ins and check-outs
- Maintaining a clean and welcoming environment
Requirement
- Excellent communication skills
- Strong interpersonal skills
- Customer service experience
- Ability to work in a fast-paced environment
- Fluency in English and Malay
- Attention to detail
- Ability to multitask
- Positive attitude
- Flexible schedule
- Team player
Skills
- Customer service
- Communication
- Problem-solving
- Time management
- Organizational skills
- Computer proficiency
- Conflict resolution
- Sales skills
- Hospitality industry knowledge
- Attention to detail