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Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Guest Relation Officer Job Description
A Guest Relation Officer is focused on creating a positive and memorable experience for guests. They handle inquiries, resolve complaints, and ensure that all guests feel valued and cared for. Their excellent communication skills are critical for building lasting relationships.
Use this Guest Relation Officer job description template to attract candidates who excel in guest services. Tailor it to reflect the specific duties and expectations of your organization.
Guest Relation Officer Responsibilities Include:
- Greet and welcome guests
- Assist guests with inquiries and requests
- Handle guest complaints and provide solutions
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Job Brief
We are looking for a dedicated Guest Relation Officer to join our team and ensure guest satisfaction. In this role, you will interact with guests, address their concerns, and provide information about our services and facilities.
Your responsibilities will also include managing feedback and suggesting improvements based on guest experiences. Strong interpersonal skills and a friendly demeanor are essential for success in this position.
If you have a passion for hospitality and a commitment to providing exceptional service, we invite you to apply and join our efforts to create unforgettable experiences for our guests.
Responsibilities
- Greet and welcome guests
- Assist guests with inquiries and requests
- Handle guest complaints and provide solutions
- Coordinate guest activities and services
- Maintain guest records and information
- Ensure cleanliness and organization in guest areas
- Collaborate with other departments to enhance guest experience
- Promote company services and offerings
- Provide feedback to improve guest satisfaction
- Attend training and development sessions
Requirement
- Excellent communication skills
- Strong interpersonal skills
- Ability to multitask
- Detail-oriented
- Customer service experience
- Ability to work under pressure
- Fluent in English and Malay
- Knowledge of Kuala Lumpur attractions
- Flexibility in working hours
- Positive attitude
Skills
- Customer service
- Communication
- Problem-solving
- Teamwork
- Time management
- Adaptability
- Attention to detail
- Computer skills
- Sales skills
- Conflict resolution