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INSTANT JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
Guest Relation Officer Job Description
A Guest Relation Officer is focused on creating a positive and memorable experience for guests. They handle inquiries, resolve complaints, and ensure that all guests feel valued and cared for. Their excellent communication skills are critical for building lasting relationships.
Use this Guest Relation Officer job description template to attract candidates who excel in guest services. Tailor it to reflect the specific duties and expectations of your organization.
Guest Relation Officer Responsibilities Include:
- Greeting and welcoming guests upon arrival
- Assisting guests with check-in and check-out procedures
- Handling guest inquiries and resolving any issues or complaints
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Job Brief
We are looking for a dedicated Guest Relation Officer to join our team and ensure guest satisfaction. In this role, you will interact with guests, address their concerns, and provide information about our services and facilities.
Your responsibilities will also include managing feedback and suggesting improvements based on guest experiences. Strong interpersonal skills and a friendly demeanor are essential for success in this position.
If you have a passion for hospitality and a commitment to providing exceptional service, we invite you to apply and join our efforts to create unforgettable experiences for our guests.
Responsibilities
- Greeting and welcoming guests upon arrival
- Assisting guests with check-in and check-out procedures
- Handling guest inquiries and resolving any issues or complaints
- Providing information about hotel facilities and services
- Making reservations for guests and coordinating special requests
- Maintaining a clean and organized lobby area
- Assisting with guest transportation arrangements
- Collaborating with other hotel departments to ensure guest satisfaction
- Promoting hotel services and amenities to guests
- Ensuring guest safety and security at all times
Requirement
- Excellent communication and interpersonal skills
- Ability to work well under pressure
- Strong problem-solving skills
- Customer service experience is preferred
- Fluency in English and Malay languages
- Professional appearance and demeanor
- Ability to work flexible hours, including evenings and weekends
- Knowledge of Kuala Lumpur attractions and amenities
- Attention to detail
- Positive attitude
Skills
- Customer service
- Communication
- Problem-solving
- Interpersonal
- Organizational
- Time management
- Adaptability
- Attention to detail
- Teamwork
- Computer literacy