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Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Guest Relation Officer Job Description
A Guest Relation Officer is focused on creating a positive and memorable experience for guests. They handle inquiries, resolve complaints, and ensure that all guests feel valued and cared for. Their excellent communication skills are critical for building lasting relationships.
Use this Guest Relation Officer job description template to attract candidates who excel in guest services. Tailor it to reflect the specific duties and expectations of your organization.
Guest Relation Officer Responsibilities Include:
- Greet and welcome guests in a friendly and professional manner
- Handle guest inquiries and resolve any issues or complaints
- Assist guests with check-in and check-out processes
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Job Brief
We are looking for a dedicated Guest Relation Officer to join our team and ensure guest satisfaction. In this role, you will interact with guests, address their concerns, and provide information about our services and facilities.
Your responsibilities will also include managing feedback and suggesting improvements based on guest experiences. Strong interpersonal skills and a friendly demeanor are essential for success in this position.
If you have a passion for hospitality and a commitment to providing exceptional service, we invite you to apply and join our efforts to create unforgettable experiences for our guests.
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Handle guest inquiries and resolve any issues or complaints
- Assist guests with check-in and check-out processes
- Provide information about hotel facilities and services
- Coordinate with other departments to ensure guest satisfaction
- Maintain guest records and ensure confidentiality
- Assist with reservations and room assignments
- Handle cash and credit card transactions
- Promote hotel amenities and special offers
- Contribute to a positive and collaborative team environment
Requirement
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work well under pressure
- Attention to detail
- Fluent in English and Malay
- Previous experience in a similar role is preferred
- Knowledge of hotel operations is a plus
- Flexible schedule, including weekends and holidays
- Positive attitude and willingness to go the extra mile for guests
- Ability to multitask and prioritize tasks
Skills
- Customer service
- Communication
- Problem-solving
- Attention to detail
- Interpersonal skills
- Teamwork
- Time management
- Adaptability
- Computer literacy
- Sales skills