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Account Management Manager Job Description
The Account Management Manager leads the team responsible for managing client relationships and ensuring the delivery of services meets customer expectations. This role requires strong leadership and strategic planning capabilities. The ideal candidate has extensive experience in account management.
Utilize this Account Management Manager job description template to find a leader who can drive the success of account management efforts within your organization. Adjust responsibilities to align with your business needs. A successful manager will cultivate strong client partnerships.
Account Management Manager Responsibilities Include:
- Develop and implement strategic account management plans
- Identify and pursue new business opportunities
- Build and maintain strong relationships with clients
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Job Brief
We are looking for a proactive Account Management Manager to lead our account management team. You will oversee the strategies and processes that maintain and enhance our customer relationships.
Your role will involve developing account management strategies, mentoring team members, and collaborating across departments to ensure impeccable service delivery. Strong analytical skills and an understanding of client needs are essential.
The ideal candidate will have a proven track record in account management and the ability to develop long-lasting relationships with clients. If you have a passion for leading teams and driving customer success, we would love to hear from you.
This is an exciting opportunity to shape the direction of account management within our organization.
Responsibilities
- Develop and implement strategic account management plans
- Identify and pursue new business opportunities
- Build and maintain strong relationships with clients
- Negotiate contracts and agreements with clients
- Monitor and analyze sales performance metrics
- Collaborate with cross-functional teams to achieve sales targets
- Provide regular updates and reports to senior management
- Stay informed about industry trends and market changes
- Resolve customer complaints and issues in a timely manner
- Attend industry events and conferences to network and promote the company
Requirement
- Bachelor's degree in Business Administration or related field
- Minimum of 5 years experience in account management
- Strong communication and negotiation skills
- Proven track record of meeting and exceeding sales targets
- Excellent organizational and time-management abilities
- Ability to build and maintain strong client relationships
- Knowledge of CRM software and Microsoft Office Suite
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Ability to travel as needed
Skills
- Strong communication and negotiation skills
- Client relationship management
- Sales and business development
- Strategic planning and forecasting
- Analytical and problem-solving skills
- CRM software proficiency
- Team collaboration and leadership
- Time management and organization
- Market research and competitive analysis
- Customer service and conflict resolution