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Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Account Management Manager Job Description
The Account Management Manager leads the team responsible for managing client relationships and ensuring the delivery of services meets customer expectations. This role requires strong leadership and strategic planning capabilities. The ideal candidate has extensive experience in account management.
Utilize this Account Management Manager job description template to find a leader who can drive the success of account management efforts within your organization. Adjust responsibilities to align with your business needs. A successful manager will cultivate strong client partnerships.
Account Management Manager Responsibilities Include:
- Develop and maintain relationships with key clients
- Identify new business opportunities and upsell products/services to existing clients
- Collaborate with internal teams to ensure client satisfaction
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Job Brief
We are looking for a proactive Account Management Manager to lead our account management team. You will oversee the strategies and processes that maintain and enhance our customer relationships.
Your role will involve developing account management strategies, mentoring team members, and collaborating across departments to ensure impeccable service delivery. Strong analytical skills and an understanding of client needs are essential.
The ideal candidate will have a proven track record in account management and the ability to develop long-lasting relationships with clients. If you have a passion for leading teams and driving customer success, we would love to hear from you.
This is an exciting opportunity to shape the direction of account management within our organization.
Responsibilities
- Develop and maintain relationships with key clients
- Identify new business opportunities and upsell products/services to existing clients
- Collaborate with internal teams to ensure client satisfaction
- Prepare and present reports on account performance
- Manage a team of account managers
- Monitor market trends and competitor activities
- Negotiate contracts and agreements with clients
- Provide feedback to the product development team on customer needs
- Ensure timely and accurate delivery of products/services
- Resolve any client issues or complaints
Requirement
- Bachelor's degree in Business Administration or related field
- Minimum of 5 years experience in account management
- Excellent communication and negotiation skills
- Proven track record of meeting and exceeding sales targets
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency in CRM software
- Ability to travel as needed
- Strong leadership and team management skills
- Fluency in English and Bahasa Malaysia
Skills
- Client relationship management
- Sales and negotiation
- Strategic planning
- Team leadership
- Market research
- Problem-solving
- CRM software
- Communication
- Analytical thinking
- Time management