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Account Management Manager Job Description
The Account Management Manager leads the team responsible for managing client relationships and ensuring the delivery of services meets customer expectations. This role requires strong leadership and strategic planning capabilities. The ideal candidate has extensive experience in account management.
Utilize this Account Management Manager job description template to find a leader who can drive the success of account management efforts within your organization. Adjust responsibilities to align with your business needs. A successful manager will cultivate strong client partnerships.
Account Management Manager Responsibilities Include:
- Develop and implement strategic account plans to achieve sales targets
- Lead a team of account managers to ensure client satisfaction and retention
- Build and maintain strong relationships with key clients
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Job Brief
We are looking for a proactive Account Management Manager to lead our account management team. You will oversee the strategies and processes that maintain and enhance our customer relationships.
Your role will involve developing account management strategies, mentoring team members, and collaborating across departments to ensure impeccable service delivery. Strong analytical skills and an understanding of client needs are essential.
The ideal candidate will have a proven track record in account management and the ability to develop long-lasting relationships with clients. If you have a passion for leading teams and driving customer success, we would love to hear from you.
This is an exciting opportunity to shape the direction of account management within our organization.
Responsibilities
- Develop and implement strategic account plans to achieve sales targets
- Lead a team of account managers to ensure client satisfaction and retention
- Build and maintain strong relationships with key clients
- Analyze sales data and market trends to identify growth opportunities
- Collaborate with cross-functional teams to drive business growth
- Train and mentor account managers to improve performance
- Prepare and present reports on sales performance and client feedback
- Stay up-to-date on industry trends and competitors' activities
- Attend industry events and conferences to network and generate leads
- Resolve any client issues or disputes in a timely and professional manner
Requirement
- Bachelor's degree in Business Administration or related field
- Minimum 5 years of experience in account management
- Proven track record of meeting and exceeding sales targets
- Excellent communication and negotiation skills
- Strong leadership and team management abilities
- Ability to analyze data and market trends
- Experience in developing and implementing sales strategies
- Proficiency in CRM software and Microsoft Office Suite
- Ability to travel as needed
- Fluency in English and Bahasa Malaysia
Skills
- Leadership
- Sales
- Negotiation
- Communication
- Data analysis
- CRM software
- Strategic planning
- Team management
- Client relationship management
- Market research