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Client Relations Manager Job Description
The Client Relations Manager oversees the relationships with key clients, ensuring their needs are met and expectations exceeded. This role requires exceptional interpersonal skills and strategic thinking. The ideal candidate has a strong background in client management and customer service.
Use this Client Relations Manager job description to attract candidates who can foster strong relationships with clients. Adjust the responsibilities to fit your business model. A capable manager will significantly enhance client satisfaction and retention.
Client Relations Manager Responsibilities Include:
- Build and maintain strong relationships with clients
- Understand client needs and provide solutions
- Collaborate with sales and marketing teams to drive business growth
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Job Brief
We are looking for an experienced Client Relations Manager to lead our efforts in nurturing and developing client relationships. You will address client concerns, gather feedback, and work across departments to ensure a high level of service.
Your role will involve developing strategies to improve engagement and satisfaction among clients. Strong organizational and communication skills are essential for success in this position.
If you thrive in a dynamic environment focused on client success and are passionate about relationship management, we encourage you to apply. This position offers an excellent opportunity to make a meaningful impact on our client relationships.
Join our team to help enhance client trust and loyalty.
Responsibilities
- Build and maintain strong relationships with clients
- Understand client needs and provide solutions
- Collaborate with sales and marketing teams to drive business growth
- Prepare and deliver presentations to clients
- Manage client accounts and ensure customer satisfaction
- Track and report on key account metrics
- Stay up-to-date on industry trends and competitors
- Attend industry events and conferences
- Provide feedback to internal teams on client needs and preferences
- Contribute to the development of client relations strategies
Requirement
- Bachelor's degree in Business Administration or related field
- Minimum of 3 years experience in client relations or similar role
- Excellent communication and interpersonal skills
- Proven track record of meeting and exceeding sales targets
- Strong organizational and time-management skills
- Ability to work effectively in a fast-paced environment
- Proficiency in Microsoft Office suite
- Knowledge of CRM software
- Ability to travel as needed
- Fluency in English and Malay
Skills
- Excellent communication skills
- Strong interpersonal skills
- Sales and negotiation skills
- Customer service orientation
- Analytical and problem-solving skills
- Attention to detail
- Ability to work under pressure
- Team player
- Adaptability
- Creativity