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Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
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Client Relations Manager Job Description
The Client Relations Manager oversees the relationships with key clients, ensuring their needs are met and expectations exceeded. This role requires exceptional interpersonal skills and strategic thinking. The ideal candidate has a strong background in client management and customer service.
Use this Client Relations Manager job description to attract candidates who can foster strong relationships with clients. Adjust the responsibilities to fit your business model. A capable manager will significantly enhance client satisfaction and retention.
Client Relations Manager Responsibilities Include:
- Build and maintain relationships with clients to ensure their satisfaction
- Act as the main point of contact for clients, addressing any inquiries or issues
- Develop and implement strategies to increase client retention
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Job Brief
We are looking for an experienced Client Relations Manager to lead our efforts in nurturing and developing client relationships. You will address client concerns, gather feedback, and work across departments to ensure a high level of service.
Your role will involve developing strategies to improve engagement and satisfaction among clients. Strong organizational and communication skills are essential for success in this position.
If you thrive in a dynamic environment focused on client success and are passionate about relationship management, we encourage you to apply. This position offers an excellent opportunity to make a meaningful impact on our client relationships.
Join our team to help enhance client trust and loyalty.
Responsibilities
- Build and maintain relationships with clients to ensure their satisfaction
- Act as the main point of contact for clients, addressing any inquiries or issues
- Develop and implement strategies to increase client retention
- Collaborate with internal teams to meet client needs
- Monitor client feedback and implement improvements as needed
- Track and report on client satisfaction metrics
- Identify opportunities for upselling or cross-selling to clients
- Stay up-to-date on industry trends and best practices
- Attend client meetings and events as needed
- Provide training and support to junior client relations staff
Requirement
- Bachelor's degree in Business Administration or related field
- Minimum of 3 years experience in client relations or customer service
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office Suite
- Attention to detail
- Ability to work independently and as part of a team
- Knowledge of CRM software
- Fluency in English and Malay
Skills
- Customer Relationship Management
- Communication Skills
- Problem-Solving
- Prioritization
- Microsoft Office
- Attention to Detail
- Teamwork
- CRM Software
- Fluency in English and Malay
- Industry Knowledge