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Products
INSTANT JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
Customer Support Specialist Job Description
A Customer Support Specialist provides essential assistance to clients, ensuring their questions are answered and issues are resolved promptly. This role is fundamental in delivering a high-quality customer experience and fostering positive relationships.
This Customer Support Specialist job description template is designed to help you find talented candidates for your team. Be sure to edit the specifics to reflect your organization's needs. A clear and detailed template helps potential applicants understand your expectations.
Customer Support Specialist Responsibilities Include:
- Provide customer support via phone, email, and chat
- Resolve customer inquiries and issues in a timely manner
- Maintain accurate records of customer interactions
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Job Brief
We’re eager to find a dedicated Customer Support Specialist to enhance our team. In this role, you’ll serve as a vital point of contact for customers seeking assistance with our products. Your expertise in troubleshooting and customer service will be pivotal in resolving issues and ensuring satisfaction.
Your primary responsibilities will include answering inquiries, guiding clients through challenges, and participating in initiatives that improve overall service quality. Collaborating with team members and other departments will enable you to seek out and implement solutions efficiently. Being organized and able to multitask will be key in this fast-paced environment.
If you’re passionate about providing outstanding support and enjoy making a difference in customers’ lives, we'd love to hear from you. Your contributions will help strengthen our commitment to delivering exceptional service.
Responsibilities
- Provide customer support via phone, email, and chat
- Resolve customer inquiries and issues in a timely manner
- Maintain accurate records of customer interactions
- Collaborate with other departments to address customer needs
- Identify and escalate priority issues
- Stay up-to-date on product knowledge
- Assist with training new team members
- Contribute to improving customer satisfaction rates
- Follow established procedures for handling customer complaints
- Maintain a positive and professional attitude at all times
Requirement
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work under pressure
- Attention to detail
- Team player
- Customer-oriented mindset
- Proficient in Microsoft Office Suite
- Experience in customer service
- Ability to multitask
- Fluent in English and Malay
Skills
- Customer service
- Problem-solving
- Communication
- Teamwork
- Attention to detail
- Multitasking
- Microsoft Office
- Conflict resolution
- Time management
- Adaptability