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Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
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Customer Support Specialist Job Description
A Customer Support Specialist provides essential assistance to clients, ensuring their questions are answered and issues are resolved promptly. This role is fundamental in delivering a high-quality customer experience and fostering positive relationships.
This Customer Support Specialist job description template is designed to help you find talented candidates for your team. Be sure to edit the specifics to reflect your organization's needs. A clear and detailed template helps potential applicants understand your expectations.
Customer Support Specialist Responsibilities Include:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues in a timely and professional manner
- Maintain accurate records of customer interactions
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Job Brief
We’re eager to find a dedicated Customer Support Specialist to enhance our team. In this role, you’ll serve as a vital point of contact for customers seeking assistance with our products. Your expertise in troubleshooting and customer service will be pivotal in resolving issues and ensuring satisfaction.
Your primary responsibilities will include answering inquiries, guiding clients through challenges, and participating in initiatives that improve overall service quality. Collaborating with team members and other departments will enable you to seek out and implement solutions efficiently. Being organized and able to multitask will be key in this fast-paced environment.
If you’re passionate about providing outstanding support and enjoy making a difference in customers’ lives, we'd love to hear from you. Your contributions will help strengthen our commitment to delivering exceptional service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues in a timely and professional manner
- Maintain accurate records of customer interactions
- Provide product information and support
- Collaborate with other team members to ensure customer satisfaction
- Stay up-to-date on company products and services
- Assist with customer feedback and escalations
- Meet performance targets and KPIs
- Contribute to team meetings and training sessions
- Adhere to company policies and procedures
Requirement
- Excellent communication skills
- Problem-solving abilities
- Attention to detail
- Ability to work in a fast-paced environment
- Experience in customer service
- Proficiency in English and Malay
- Basic computer skills
- Ability to work in a team
- Flexibility in working hours
- Positive attitude
Skills
- Customer service
- Communication
- Problem-solving
- Teamwork
- Time management
- Adaptability
- Computer literacy
- Attention to detail
- Multitasking
- Empathy