Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Customer Support Specialist Job Description
A Customer Support Specialist provides essential assistance to clients, ensuring their questions are answered and issues are resolved promptly. This role is fundamental in delivering a high-quality customer experience and fostering positive relationships.
This Customer Support Specialist job description template is designed to help you find talented candidates for your team. Be sure to edit the specifics to reflect your organization's needs. A clear and detailed template helps potential applicants understand your expectations.
Customer Support Specialist Responsibilities Include:
- Respond to customer inquiries via phone, email, and chat
- Provide product information and technical support
- Resolve customer complaints in a timely and professional manner
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Job Brief
We’re eager to find a dedicated Customer Support Specialist to enhance our team. In this role, you’ll serve as a vital point of contact for customers seeking assistance with our products. Your expertise in troubleshooting and customer service will be pivotal in resolving issues and ensuring satisfaction.
Your primary responsibilities will include answering inquiries, guiding clients through challenges, and participating in initiatives that improve overall service quality. Collaborating with team members and other departments will enable you to seek out and implement solutions efficiently. Being organized and able to multitask will be key in this fast-paced environment.
If you’re passionate about providing outstanding support and enjoy making a difference in customers’ lives, we'd love to hear from you. Your contributions will help strengthen our commitment to delivering exceptional service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Provide product information and technical support
- Resolve customer complaints in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with the sales team to address customer needs
- Stay up-to-date on product knowledge and industry trends
- Assist in training new customer support team members
- Meet and exceed customer satisfaction goals
- Identify and report recurring customer issues to management
- Contribute to continuous improvement of customer support processes
Requirement
- Excellent communication skills
- Customer service experience
- Problem-solving abilities
- Attention to detail
- Ability to work in a fast-paced environment
- Proficiency in MS Office
- Strong organizational skills
- Ability to work independently and in a team
- Flexibility in working hours
- Fluency in English and Malay
Skills
- Customer service
- Communication
- Problem-solving
- Time management
- Teamwork
- Adaptability
- Attention to detail
- Technical skills
- Sales skills
- Conflict resolution