Job Description /Customer service/Field Service Technician

Field Service Technician Job Description

A Field Service Technician is responsible for providing on-site technical support and maintenance for customers. This role requires strong problem-solving skills and the ability to interact well with clients in various environments.

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Field Service Technician Responsibilities Include:

  • Install, maintain, and repair equipment on-site
  • Troubleshoot technical issues and provide solutions
  • Perform regular maintenance and inspections
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Job Brief

We are looking for a skilled Field Service Technician to join our team. In this position, you’ll travel to client sites to provide installation, repair, and maintenance services for our products. Your technical abilities and customer-facing skills will be crucial in ensuring customer satisfaction.

You will diagnose issues, perform repairs, and offer training to users as needed. Strong communication skills will help you explain technical concepts clearly and build trusting relationships with clients. An organized approach and attention to detail will be key as you manage your schedule and maintain accurate records of your work.

If you enjoy hands-on work and have a passion for helping others, we want to hear from you. This role offers an exciting opportunity to work directly with clients and make a positive impact on their experience with our products.

Responsibilities

  • Install, maintain, and repair equipment on-site
  • Troubleshoot technical issues and provide solutions
  • Perform regular maintenance and inspections
  • Provide training to customers on equipment usage
  • Maintain accurate records of service visits and repairs
  • Collaborate with team members to ensure customer satisfaction
  • Follow safety protocols and guidelines
  • Respond to service calls in a timely manner
  • Manage inventory of spare parts and tools
  • Stay up-to-date on industry trends and technologies

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Requirement

  • Diploma or equivalent in relevant field
  • At least 2 years of experience in field service
  • Strong technical and troubleshooting skills
  • Excellent communication and interpersonal abilities
  • Ability to work independently and as part of a team
  • Valid driver's license
  • Willingness to travel
  • Ability to lift and carry heavy equipment
  • Strong problem-solving skills
  • Attention to detail

Skills

  • Technical proficiency
  • Customer service skills
  • Problem-solving abilities
  • Communication skills
  • Attention to detail
  • Teamwork skills
  • Time management
  • Organizational skills
  • Adaptability
  • Critical thinking

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