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Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Desktop Support Engineer Job Description
A Desktop Support Engineer is responsible for providing technical support for computer systems and ensuring smooth operation within the organization. This role requires strong technical skills and the ability to troubleshoot various hardware and software issues.
This Desktop Support Engineer job description template will guide you in finding qualified candidates for your IT team. Customize the duties and qualifications as needed to match your organization’s requirements. A comprehensive template helps clarify your expectations for applicants.
Desktop Support Engineer Responsibilities Include:
- Provide technical support to end users for desktop systems, software, and peripherals
- Troubleshoot and resolve hardware and software issues
- Install, configure, and maintain desktop systems and software
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Job Brief
We’re looking for a skilled Desktop Support Engineer to join our IT department. In this role, you’ll respond to technical support requests, diagnose issues, and provide effective solutions to ensure our team can work efficiently. Your expertise in both hardware and software troubleshooting will be essential in minimizing downtime.
Your responsibilities will include installing and configuring computer systems, maintaining equipment, and keeping accurate records of support requests and resolutions. Strong communication skills are critical in this position, as you’ll need to interact with users and explain technical concepts clearly. A proactive approach to problem-solving will be invaluable as you support our team.
If you enjoy working in a dynamic environment and are passionate about technology, this is the perfect opportunity for you. Join us in playing a key role in keeping our systems running smoothly and our team productive.
Responsibilities
- Provide technical support to end users for desktop systems, software, and peripherals
- Troubleshoot and resolve hardware and software issues
- Install, configure, and maintain desktop systems and software
- Assist with network and connectivity issues
- Create and update documentation for IT procedures and troubleshooting guides
- Collaborate with IT team members on projects and initiatives
- Ensure compliance with IT security policies and procedures
- Provide training and guidance to end users on IT best practices
- Monitor and maintain IT inventory of desktop equipment
- Stay current on industry trends and technologies
Requirement
- Bachelor's degree in IT or related field
- Minimum of 2 years experience in desktop support
- Strong knowledge of Windows and Mac operating systems
- Experience with troubleshooting hardware and software issues
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus
- Knowledge of networking principles and protocols
- Experience with remote desktop support tools
- Ability to prioritize and manage multiple tasks
Skills
- Technical troubleshooting
- Customer service
- Communication skills
- Teamwork
- Attention to detail
- Problem-solving
- Network administration
- Hardware and software installation
- Documentation
- Training and mentoring