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Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Desktop Support Engineer Job Description
A Desktop Support Engineer is responsible for providing technical support for computer systems and ensuring smooth operation within the organization. This role requires strong technical skills and the ability to troubleshoot various hardware and software issues.
This Desktop Support Engineer job description template will guide you in finding qualified candidates for your IT team. Customize the duties and qualifications as needed to match your organization’s requirements. A comprehensive template helps clarify your expectations for applicants.
Desktop Support Engineer Responsibilities Include:
- Provide technical support for desktops, laptops, printers, and other peripherals
- Install, configure, and maintain software applications and operating systems
- Troubleshoot hardware and software issues
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Job Brief
We’re looking for a skilled Desktop Support Engineer to join our IT department. In this role, you’ll respond to technical support requests, diagnose issues, and provide effective solutions to ensure our team can work efficiently. Your expertise in both hardware and software troubleshooting will be essential in minimizing downtime.
Your responsibilities will include installing and configuring computer systems, maintaining equipment, and keeping accurate records of support requests and resolutions. Strong communication skills are critical in this position, as you’ll need to interact with users and explain technical concepts clearly. A proactive approach to problem-solving will be invaluable as you support our team.
If you enjoy working in a dynamic environment and are passionate about technology, this is the perfect opportunity for you. Join us in playing a key role in keeping our systems running smoothly and our team productive.
Responsibilities
- Provide technical support for desktops, laptops, printers, and other peripherals
- Install, configure, and maintain software applications and operating systems
- Troubleshoot hardware and software issues
- Set up and maintain user accounts and permissions
- Ensure security and compliance with company policies
- Coordinate with vendors for hardware repairs and replacements
- Train users on new technology and software applications
- Document and track technical issues and resolutions
- Assist with IT projects and initiatives as needed
- Stay up-to-date with technology trends and best practices
Requirement
- Bachelor's degree in Computer Science or related field
- Minimum of 2 years of experience in desktop support
- Strong knowledge of Windows and Mac operating systems
- Experience in troubleshooting hardware and software issues
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong communication skills
- Certifications such as CompTIA A+ or Microsoft Certified Professional are a plus
- Experience with Active Directory and networking protocols
- Ability to prioritize and manage multiple tasks
Skills
- Technical support
- Windows and Mac OS
- Troubleshooting
- Hardware and software installation
- Active Directory
- Networking protocols
- Problem-solving
- Communication
- Teamwork
- Time management