Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Support Specialist Job Description
As a Support Specialist, you’ll play a key role in our customer service team, dedicated to assisting clients with their questions and resolving issues. Your primary goal will be to ensure that every customer enjoys a positive experience with our products and services.
This Support Specialist job description template is your guide to finding the ideal candidate for your team. Modify the responsibilities and qualifications to match your specific needs. A well-crafted template helps you communicate what you’re looking for clearly.
Support Specialist Responsibilities Include:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve customer issues
- Document customer interactions and solutions
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- Quality Candidates
- Integrated AI
Job Brief
We’re seeking a Support Specialist who is ready to make a difference for our customers. In this role, you’ll be the first point of contact, helping clients navigate their inquiries with confidence. Your expertise in troubleshooting and problem-solving will be essential in ensuring customer satisfaction.
Your responsibilities will include answering questions, providing product support, and participating in team initiatives to enhance service quality. You’ll collaborate with various departments to gather insights that can lead to improvements in our offerings. Adaptability and strong organizational skills will serve you well in this dynamic environment.
If you enjoy helping others and have a knack for resolving issues, this could be the perfect opportunity for you. We’re looking for someone with a friendly demeanor and a commitment to excellence in customer service. Join us and help create exceptional experiences for our customers.
Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve customer issues
- Document customer interactions and solutions
- Collaborate with other team members to provide excellent customer service
- Identify and escalate priority issues
- Maintain a high level of professionalism and customer service
- Stay up-to-date on product knowledge
- Provide feedback to improve customer experience
- Meet or exceed customer satisfaction goals
- Assist with training new team members
Requirement
- Bachelor's degree in IT or related field
- Minimum of 2 years experience in customer support
- Excellent communication skills
- Ability to troubleshoot technical issues
- Strong problem-solving skills
- Familiarity with CRM systems
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to work well in a team
- Fluency in English and Malay
Skills
- Customer service
- Technical troubleshooting
- Communication
- Problem-solving
- CRM systems
- Teamwork
- Attention to detail
- Multitasking
- Time management
- Adaptability