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Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Service Advisor Job Description
A Service Advisor is crucial in bridging communication between our customers and the service technicians. In this role, you’ll facilitate an exceptional customer experience, ensuring clients feel informed and valued throughout their service journey.
Use this Service Advisor job description template to find the right fit for your dealership. Be sure to customize the responsibilities and expectations to align with your needs. A thoughtful template will help clarify what you’re looking for in a candidate.
Service Advisor Responsibilities Include:
- Greet and assist customers with their service needs
- Schedule appointments and follow up with customers
- Provide accurate information about services and products
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Job Brief
We are looking for a knowledgeable Service Advisor to join our service team. As the main point of contact for customers, you’ll assist them in managing their vehicle maintenance and repair needs. Your communication skills will be invaluable as you provide timely updates and address any concerns customers may have.
In this role, you will gather relevant information from clients, relay it to our technicians, and ensure that everyone is on the same page about timelines and costs. Following up with customers after their service will be a key part of your responsibilities to ensure their satisfaction. A friendly demeanor and strong customer service skills are essential for thriving in this position.
If you’re passionate about the automotive industry and enjoy making personal connections with customers, we’d love to hear from you. Your efforts will be instrumental in building a loyal customer base and enhancing our service reputation.
Responsibilities
- Greet and assist customers with their service needs
- Schedule appointments and follow up with customers
- Provide accurate information about services and products
- Handle customer inquiries and complaints
- Maintain customer records and service history
- Collaborate with service technicians and other team members
- Ensure customer satisfaction and retention
- Contribute to a positive work environment
- Meet and exceed performance targets
- Stay up-to-date on industry trends and best practices
Requirement
- Excellent communication skills
- Strong customer service orientation
- Ability to multitask and prioritize
- Detail-oriented
- Problem-solving skills
- Previous experience in a similar role preferred
- Knowledge of automotive industry is a plus
- Ability to work independently and as part of a team
- Flexible schedule
- Positive attitude
Skills
- Customer service
- Communication
- Problem-solving
- Attention to detail
- Teamwork
- Time management
- Adaptability
- Technical knowledge
- Sales skills
- Conflict resolution