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Products
INSTANT JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
Service Advisor Job Description
A Service Advisor is crucial in bridging communication between our customers and the service technicians. In this role, you’ll facilitate an exceptional customer experience, ensuring clients feel informed and valued throughout their service journey.
Use this Service Advisor job description template to find the right fit for your dealership. Be sure to customize the responsibilities and expectations to align with your needs. A thoughtful template will help clarify what you’re looking for in a candidate.
Service Advisor Responsibilities Include:
- Greet and assist customers
- Provide information and guidance on services
- Schedule appointments
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Job Brief
We are looking for a knowledgeable Service Advisor to join our service team. As the main point of contact for customers, you’ll assist them in managing their vehicle maintenance and repair needs. Your communication skills will be invaluable as you provide timely updates and address any concerns customers may have.
In this role, you will gather relevant information from clients, relay it to our technicians, and ensure that everyone is on the same page about timelines and costs. Following up with customers after their service will be a key part of your responsibilities to ensure their satisfaction. A friendly demeanor and strong customer service skills are essential for thriving in this position.
If you’re passionate about the automotive industry and enjoy making personal connections with customers, we’d love to hear from you. Your efforts will be instrumental in building a loyal customer base and enhancing our service reputation.
Responsibilities
- Greet and assist customers
- Provide information and guidance on services
- Schedule appointments
- Manage customer inquiries and complaints
- Coordinate with service technicians
- Maintain customer records
- Upsell services and products
- Ensure customer satisfaction
- Handle billing and payments
- Adhere to company policies and procedures
Requirement
- Excellent communication skills
- Customer service experience
- Problem-solving skills
- Ability to work under pressure
- Attention to detail
- Knowledge of automotive industry
- Strong organizational skills
- Ability to multitask
- Team player
- Positive attitude
Skills
- Customer service
- Communication
- Problem-solving
- Multitasking
- Organizational
- Sales
- Teamwork
- Time management
- Computer literacy
- Automotive knowledge