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Products
INSTANT JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
Service Advisor Job Description
A Service Advisor is crucial in bridging communication between our customers and the service technicians. In this role, you’ll facilitate an exceptional customer experience, ensuring clients feel informed and valued throughout their service journey.
Use this Service Advisor job description template to find the right fit for your dealership. Be sure to customize the responsibilities and expectations to align with your needs. A thoughtful template will help clarify what you’re looking for in a candidate.
Service Advisor Responsibilities Include:
- Greet and assist customers with service inquiries
- Schedule service appointments
- Provide accurate information about products and services
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Job Brief
We are looking for a knowledgeable Service Advisor to join our service team. As the main point of contact for customers, you’ll assist them in managing their vehicle maintenance and repair needs. Your communication skills will be invaluable as you provide timely updates and address any concerns customers may have.
In this role, you will gather relevant information from clients, relay it to our technicians, and ensure that everyone is on the same page about timelines and costs. Following up with customers after their service will be a key part of your responsibilities to ensure their satisfaction. A friendly demeanor and strong customer service skills are essential for thriving in this position.
If you’re passionate about the automotive industry and enjoy making personal connections with customers, we’d love to hear from you. Your efforts will be instrumental in building a loyal customer base and enhancing our service reputation.
Responsibilities
- Greet and assist customers with service inquiries
- Schedule service appointments
- Provide accurate information about products and services
- Handle customer complaints and resolve issues effectively
- Maintain customer satisfaction and loyalty
- Collaborate with service technicians and other team members
- Update customer records and service history
- Follow up with customers after service visits
- Stay up-to-date on industry trends and developments
- Contribute to a positive work environment
Requirement
- Excellent communication skills
- Previous experience in customer service
- Ability to multitask and prioritize
- Strong problem-solving skills
- Attention to detail
- Knowledge of automotive industry is a plus
- Ability to work under pressure
- Team player
- Computer proficiency
- Flexibility in work hours
Skills
- Customer service
- Communication
- Problem-solving
- Time management
- Teamwork
- Adaptability
- Attention to detail
- Computer literacy
- Conflict resolution
- Salesmanship