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Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
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Hotel Front Desk Agent Job Description
A Hotel Front Desk Agent is the first point of contact for guests at a hotel, responsible for managing the front desk operations, including check-ins and check-outs. They ensure a welcoming and efficient experience for guests while handling inquiries and resolving issues. Excellent customer service and communication skills are essential in this role.
Leverage this Hotel Front Desk Agent job description template to attract skilled candidates for your front desk operations. Tailor the responsibilities and qualifications to align with your hotel’s specific needs. Highlight the significance of guest service and efficiency.
Hotel Front Desk Agent Responsibilities Include:
- Greeting and checking in guests
- Handling guest inquiries and requests
- Processing payments and reservations
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Job Brief
We are looking for an enthusiastic Hotel Front Desk Agent to greet our guests and provide them with exceptional service during their stay. In this role, you will be responsible for checking guests in and out, managing reservations, and addressing any concerns with professionalism.
Your ability to handle multiple tasks efficiently while maintaining attention to detail is crucial. You will also collaborate with other departments to ensure seamless guest experiences and enhance satisfaction levels.
A friendly demeanor and strong problem-solving skills will help you address guest inquiries effectively. If you enjoy working in a dynamic environment and have a passion for customer service, we encourage you to apply for this position.
Join our team and play a vital role in creating memorable experiences for our guests.
Responsibilities
- Greeting and checking in guests
- Handling guest inquiries and requests
- Processing payments and reservations
- Maintaining a clean and organized front desk area
- Assisting with guest complaints and issues
- Providing information about hotel amenities and services
- Working with other hotel departments to ensure guest satisfaction
- Following security procedures
- Handling phone calls and emails
- Keeping accurate records of guest interactions
Requirement
- Excellent communication skills
- Customer service oriented
- Attention to detail
- Ability to multitask
- Proficiency in MS Office
- Previous experience in a similar role
- Knowledge of hotel operations
- Flexibility to work shifts
- High school diploma or equivalent
- Fluency in English and Malay
Skills
- Customer service
- Communication
- Organization
- Problem-solving
- Time management
- Teamwork
- Attention to detail
- Computer skills
- Conflict resolution
- Hospitality