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Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Hotel Front Desk Agent Job Description
A Hotel Front Desk Agent is the first point of contact for guests at a hotel, responsible for managing the front desk operations, including check-ins and check-outs. They ensure a welcoming and efficient experience for guests while handling inquiries and resolving issues. Excellent customer service and communication skills are essential in this role.
Leverage this Hotel Front Desk Agent job description template to attract skilled candidates for your front desk operations. Tailor the responsibilities and qualifications to align with your hotel’s specific needs. Highlight the significance of guest service and efficiency.
Hotel Front Desk Agent Responsibilities Include:
- Greet guests and check them into their rooms
- Answer phone calls and respond to guest inquiries
- Handle guest complaints and resolve issues in a timely manner
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Job Brief
We are looking for an enthusiastic Hotel Front Desk Agent to greet our guests and provide them with exceptional service during their stay. In this role, you will be responsible for checking guests in and out, managing reservations, and addressing any concerns with professionalism.
Your ability to handle multiple tasks efficiently while maintaining attention to detail is crucial. You will also collaborate with other departments to ensure seamless guest experiences and enhance satisfaction levels.
A friendly demeanor and strong problem-solving skills will help you address guest inquiries effectively. If you enjoy working in a dynamic environment and have a passion for customer service, we encourage you to apply for this position.
Join our team and play a vital role in creating memorable experiences for our guests.
Responsibilities
- Greet guests and check them into their rooms
- Answer phone calls and respond to guest inquiries
- Handle guest complaints and resolve issues in a timely manner
- Process payments and maintain accurate records
- Coordinate with other hotel staff to ensure smooth operations
- Provide information about hotel facilities and nearby attractions
- Assist guests with luggage and transportation arrangements
- Maintain a clean and organized front desk area
- Handle guest check-outs and ensure satisfaction
- Upsell hotel services and amenities
Requirement
- Excellent communication skills
- Detail-oriented
- Customer service experience
- Ability to work in a fast-paced environment
- Proficient in Microsoft Office suite
- Fluent in English and Malay
- Strong problem-solving skills
- Ability to work flexible hours
- Prior experience in hospitality industry
- Professional and friendly demeanor
Skills
- Customer service
- Communication
- Organization
- Problem-solving
- Teamwork
- Attention to detail
- Sales
- Time management
- Multi-tasking
- Adaptability