How to Pay SOCSO Online

In the past, paying SOCSO required a lot of paperwork and long waits at the office.

Now, employers can make SOCSO payments online through the PERKESO ASSIST Portal, making the process much faster and easier.

This guide will explain how employers can pay SOCSO online, the different payment options available, and what steps to take after completing a payment.

Step-by-Step Guide to Paying SOCSO Online

To know how to access the portal, read the tutorial below and make sure your documents are ready.

Step 1: Register for an Account on the SOCSO Portal

Before making payments, employers must first register their company with SOCSO.

Go to https://assist-uat5.perkeso.gov.my/employer/login, then choose Portal ID Registration (First Time User)

The registration process involves filling out the PERKESO ASSIST Portal ID form and submitting it to the nearest PERKESO office.

Employers need to provide:

Business registration number
Company name and details
Employer’s contact information

Once the registration is processed, employers will receive their login credentials for the PERKESO ASSIST Portal, which is the primary platform for managing contributions and payments.

Step 2: Log in to the SOCSO Portal

Once registered, follow these steps to access the portal:

1. Visit the PERKESO ASSIST Portal, enter registered email, click on the NEXT button.

2. Enter your registered email and password.

3. Navigate to the dashboard, where you can manage employee details, update records, and proceed with contribution payments.

Step 3: Choose the Payment Method

Employers have several options to make SOCSO online payments.

The most convenient method is through FPX (Financial Process Exchange) online banking, which allows payments from a variety of banks in Malaysia.

Available payment methods are:

FPX online banking: Supported by banks such as Maybank, CIMB, RHB, Public Bank, and more.
Direct Debit Authorization (DDA): Employers can set up an E-mandate through the ASSIST Portal for automatic payments.
Cheque, money order, or postal order: These can be submitted at designated bank counters such as Maybank, RHB Bank, and Public Bank.
Bank counter payments: Direct over-the-counter payments can be made at appointed PERKESO banks.

To select a payment method:

1. In the PERKESO ASSIST Portal, go to “Contribution Payment”

2. Choose the preferred payment method

3. If selecting FPX, pick the bank and follow the payment prompts

Step 4: Enter Payment Details

Now that you have selected your payment method, it's time to enter the payment details:

1. Select "Contribution" from the Portal Menu. Click on the "SOCSO Contribution" section.

Sources: Payrollpanda

2. Upload the payment file

If using payroll software, upload the SOCSO contribution .txt file generated by your payroll system.
If entering manually, key in the details for each employee.

Sources: Payrollpanda

3. Verify the contribution amount

Double-check the calculated SOCSO contribution to avoid underpayment or overpayment.
The system will automatically sum up the total amount due.

Step 5: Confirm and Make Payment

After entering payment details:

Review the total amount to be deducted
Click “Submit” to confirm the transaction

Source: USER MANUAL : SOCSO + EIS CONTRIBUTION & PAYMENT (EXTERNAL USER)

If using FPX, employer must log in to their internet banking account and authorize the payment
Once the transaction is completed, download the payment receipt for company records

What to Do After Payment

After making a SOCSO online payment, employers should check whether the transaction has been processed correctly.

Check "Contribution History" in the PERKESO ASSIST Portal to confirm that the payment has been received.
Downloading and keeping a copy of the payment receipt is important for auditing and compliance purposes.
If the payment is unsuccessful, employers should check:
- Whether their bank supports FPX transactions
- If the company registration number was entered correctly
- If the uploaded SOCSO file is valid

For technical issues, contacting PERKESO customer service at 1-300-22-8000 or emailing perkeso@perkeso.gov.my is recommended.

Payment Deadlines and Penalties

SOCSO contributions must be paid by the 15th of the following month.

For example, if an employer makes payments for March, they must do so before April 15.

If an employer fails to pay SOCSO on time, a 6% interest penalty per year will be applied for each day the payment is overdue.

In addition, legal action may be taken for consistent non-compliance.

To avoid penalties, it is best to schedule SOCSO payments ahead of time.

SOCSO Payment for Self-Employed Individuals

Self-employed workers must pay SOCSO contributions manually under the Self-Employment Social Security Scheme. Payments can be made:

Online via the PERKESO ASSIST Portal
Through participating banks
Via FPX online banking

The registration process for self-employed individuals is similar to employers, requiring personal details and income documentation.

How to Verify Employee Contributions

Employers can check whether their employees’ SOCSO contributions have been successfully submitted by logging into the PERKESO ASSIST Portal and reviewing “Contribution History”.

If there are missing contributions or discrepancies, employers should take immediate action by:

Checking previous payments and deductions
Contacting PERKESO for clarification

Regularly verifying SOCSO contributions helps avoid employee disputes and guarantees compliance with labor laws.

Troubleshooting Payment Issues

Sometimes, employers face technical issues while making SOCSO online payments. Below are some common problems and how to fix them.

Issue	Solution
Payment not processing	Check if FPX banking is enabled and retry with another bank
Incorrect contribution amount	Verify employee salary details and recalculate SOCSO contributions
Invalid bank file error	Confirm that the company registration number is correct and re-upload the file
Payment rejected	Contact your bank to check transaction limits
Unable to log in to ASSIST Portal	Reset password or contact PERKESO support

By understanding these issues, employers can avoid delays and penalties in their monthly SOCSO contributions.

Paying SOCSO online is the fastest and most efficient way for employers to manage their employee contributions.

Using the PERKESO ASSIST Portal, businesses can automate payments, reduce paperwork, and avoid penalties.

For further assistance, visit www.perkeso.gov.my or contact PERKESO customer support.

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