KWSP Call Centre for Employers: Contact Numbers, Services, and Support Channels

Need help with things like employee contributions or employer obligations related to KWSP? Don’t worry, there are several ways to get support from KWSP. You can contact them by phone, go online (via social media, email, or live chat), or visit a branch in person.

Check out the breakdown of how each option works below.

How to Contact the KWSP Call Centre

The KWSP Call Centre is officially called the KWSP Contact Management Centre.

Phone Number: 03-8922 6000
Operating Hours: Monday to Friday, from 8:00 AM to 5:00 PM (except public holidays)
Languages Available: Bahasa Malaysia, English, and other options depending on the menu selection

When calling, make sure you have your Employer Number and i-Akaun login details ready if you're asking about specific employee contributions or account issues.

Other Ways to Contact KWSP Besides Calling

If you’re unable to get through via phone or prefer written support, here are other official options:

Email or Online Inquiry

Visit the official KWSP website and head to the "Contact Us" section to submit an online enquiry form. This is useful for non-urgent matters or when you need documentation of your request.

Social Media

KWSP is active on platforms like Facebook, Twitter, and Instagram under official handles. You can use these for general queries or to follow the latest announcements. However, don’t share sensitive employer details over public channels.

Live Chat (Elya)

This is KWSP’s official chatbot, available on their website. Elya can help you navigate common employer questions, such as i-Akaun help, payment instructions, or employer registration.

Visit KWSP Branch for In-Person Support

Sometimes, the best way to resolve issues is face-to-face. You can visit a KWSP branch for more complex requests. The KWSP HQ location is at Menara KWSP, No. 1, Persiaran Kwasa Utama, Kwasa Damansara, Seksyen U4, 40150 Shah Alam, Selangor.

For the full list of SST locations, refer to the official SST list PDF.

Most branches are open Monday to Friday, 8:00 AM – 5:00 PM (closed on weekends and public holidays), but to avoid miscommunication, you better check the opening hours on the link above.

Self-Service Terminals (SSTs) are located at many branches and let you:

Print KWSP contribution statements
Check i-Akaun status
Reset your i-Akaun password
Update certain employer information

What Services Can Employers Get Through the Call Centre?

The KWSP Contact Management Centre can help employers with a wide range of issues. Common requests include:

Help with employer registration. If you're opening a business or hiring staff for the first time, KWSP can guide you through employer registration.
Issue related to employee contribution, from understanding the correct deduction percentages to fixing underpayments or overpayments.
Checking payment status or arrears.
i-Akaun (Employer) support, including login issues, activation help, password resets, or understanding portal features.
Reporting problems with submission or payment errors, for example monthly Form A submission or CSV upload failed, the support team can help troubleshoot.

Be ready to verify your employer details to confirm your identity before they assist with account-specific queries.

FAQs

What is the KWSP Call Centre number?

KWSP’s official call centre number is 03-8922 6000.

What are KWSP Call Centre working hours?

Monday to Friday, 8:00 AM to 5:00 PM (excluding public holidays).

Can I contact KWSP online?

Yes. You can use the online enquiry form on the KWSP website or reach out via social media for general support.

What services are available at Self-Service Terminals (SST)?

Print statements, check i-Akaun, reset passwords, and access contribution history.

Where can I find the list of KWSP branches in Malaysia?

You can view the branch directory here.

Can employers get help for i-Akaun via the call centre?

Yes. The support team can assist with login, activation, and troubleshooting.

Is there a WhatsApp number for KWSP?

No. Currently, KWSP does not use WhatsApp for support. Use only official channels listed above.

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