MyKasih Programme Malaysia: Employer’s Guide to Supporting Employees

The MyKasih programme is one of Malaysia’s key initiatives to support lower-income families. Linked to government aid like Sumbangan Asas Rahmah (SARA), it uses MyKad as a secure tool to deliver monthly food credits and essential support.

This article will share the details of the MyKasih programme and how employers can help employees utilize this programme to fulfill daily essential needs.

What is MyKasih?

The MyKasih programme is a cashless aid distribution system in Malaysia designed to support lower-income households. It is managed by the MyKasih Foundation, a local NGO founded in 2009, and works closely with the government to deliver assistance.

Through MyKasih, aid such as the Sumbangan Asas Rahmah (SARA 2025) is distributed directly using the recipient’s MyKad. Instead of cash, the aid is credited digitally and can be used at participating shops to buy approved essential items. This ensures that the support goes straight to daily needs such as food, hygiene products, and medicine.

Who is Eligible for MyKasih?

The MyKasih programme is designed mainly for the B40 group and other vulnerable categories. Eligibility is matched automatically through the Sumbangan Tunai Rahmah (STR) database and the eKasih system.

Categories of Recipients

Households (STR & eKasih)

Families listed in both STR and eKasih are entitled to aid of up to RM2,100 a year. They receive RM100 per month from January to March, and RM200 per month from April to December.

Senior Citizens without Partners (STR & eKasih)

Elderly individuals without a spouse, listed under STR and eKasih, can receive up to RM1,650 a year. They get RM100 per month from January to March, and RM150 per month from April to December.

Single Individuals (STR & eKasih)

Eligible singles aged 21 to 59 years receive RM600 a year, with RM50 credited every month from January to December.

Households (STR only)

Families that qualify under STR but are not listed in eKasih. They receive RM100 per month from April to December, totalling RM900 for the year.

Senior Citizens without Partners (STR only)

Elderly individuals under STR but not listed in eKasih. They receive RM50 per month from April to December, totalling RM450 for the year.

How to Apply / Register for MyKasih

Most recipients of MyKasih do not need to submit a new application, because eligibility is usually determined automatically through government databases such as STR (Sumbangan Tunai Rahmah) and eKasih. However, employees and families can still check their status and confirm if they are listed as beneficiaries.

Application Process

Through official portals: The main channel is the MyKasih portal at app.mykasih.net/sara2/checkstatus.
Government referral: Eligibility is matched through STR and eKasih data; recipients are automatically registered if they qualify.
Alternative access: Status can also be checked through the Bantuan Tunai Hasil portal at https://bantuantunai.hasil.gov.my/Account/Login.

Step-by-Step

Go to the MyKasih portal: https://app.mykasih.net/sara2/checkstatus.
Click “Semak Status”.

Enter your MyKad number (without dashes).
Fill in the captcha code for verification.
Click “Semak Status” to view eligibility and balance.

Recipients can also log in and verify their aid status through the Bantuan Tunai Hasil portal at https://bantuantunai.hasil.gov.my/Account/Login.

Documents Required

In most cases, no documents are needed because information is drawn from official government records. But in special cases, recipients may be asked to provide supporting documents such as:

Proof of address (utility bill, tenancy agreement, etc.).
Family information (marriage certificate, children’s birth certificates).
Income details, if clarification is required.

Employers can play a supporting role by guiding employees through the portal and ensuring they prepare any necessary documents if requested.

MyKasih Login & Account Access

To access their account, recipients must log in using their MyKad number through the official portal. The system is connected directly to government databases, so it is important that employees keep their MyKad details updated.

How to Log In via MyKasih App

Employees can also access MyKasih through the mobile app available on both the App Store (iOS) and Google Play (Android).

Download the MyKasih app from the App Store or Google Play.
Open the app and click Next to skip the introduction screens.
Enter your MyKad number (NRIC) and your mobile phone number.
Tick the box to confirm “I have read and agreed to the terms & conditions.”
Click “Next” to continue.
The system will send a One-Time Password (OTP) to your registered mobile number.
Enter the OTP code and click “Next”.
Once verified, you will successfully log in and can see your remaining balance and the option to use your MyKasih account to pay for essential goods at participating shops.

Common Login Issues & Troubleshooting

Wrong NRIC Format

Solution: Always key in without dashes.

System Downtime

Solution: The portal may be temporarily unavailable during maintenance. Try again later.

Outdated Records

Solution: If details are missing or incorrect, employees may need to update their information in the STR or eKasih database.

Importance of Keeping MyKad Updated

Because the system relies on MyKad information, it is crucial to:

Ensure personal details (name, address, marital status) are up to date.
Replace damaged or unreadable cards at JPN to avoid login errors.
Keep records current in STR and eKasih to ensure uninterrupted aid access.

MyKasih Assistance & Benefits for Employees

The MyKasih programme under SARA 2025 provides different types of aid to help B40 households, senior citizens, and single individuals manage their living costs. Assistance is channelled monthly into recipients’ MyKad and can be used to purchase essential goods at participating stores.

Types of Aid

1. Monthly Food Aid (SARA 2025)

Aid is credited every month to cover essential groceries such as rice, flour, oil, sugar, bread, and hygiene products. The amount varies depending on household type or category.

2. One-Off Cash Aid (SARA 2025 Penghargaan SARA Untuk Semua)

An additional RM100 credit is given to all Malaysians aged 18 and above on 31 August 2025, valid until 31 December 2025. This bonus is separate from monthly food aid.

How Much Assistance is Given

Recipient Category	Monthly Credit	Duration	Total Annual Aid
Households (Miskin / Miskin Tegar eKasih)	RM100 (Jan–Mar) RM200 (Apr–Dec)	12 months	Up to RM2,100
Households (Non-Miskin under STR)	RM100	Apr–Dec	RM900
Senior Citizens without partner (Miskin / Miskin Tegar eKasih)	RM100 (Jan–Mar) RM150 (Apr–Dec)	12 months	Up to RM1,650
Senior Citizens without partner (Non-Miskin under STR)	RM50	Apr–Dec	RM450
Single Individuals (21–59 years)	RM50	Jan–Dec	RM600

Frequency of Disbursement

Monthly Aid: Credited at the start of each month directly into the recipient’s MyKad.
One-Off RM100 Aid: Credited once on 31 August 2025, valid until 31 December 2025.

Recipients must spend the credits within the validity period, as unused balances may be withdrawn or redistributed to others in need.

Where Can You Use MyKasih?

MyKasih aid can be used at over 1,200 participating shops and supermarkets nationwide, including:

Mydin
Giant
Econsave
KK Super Mart
99 Speedmart

Only essential items are allowed, such as:

Rice, flour, sugar, cooking oil, bread.
Beverages (coffee, milk, Milo).
Personal hygiene products (soap, shampoo, toothpaste).
Baby and female hygiene products.
Over-the-counter medicine (e.g., Panadol).

Restricted items: alcohol, cigarettes, luxury products.

How to Check MyKasih Balance

Employees can check their balance in several ways:

MyKasih portal: After logging in, balances are displayed along with transaction history.
MyKasih mobile app: Available on Google Play for easy access.
Purchase receipts: Balances are shown on receipts after each transaction.

Check balances regularly to plan spending and avoid unused funds.

Tips for Tracking Spending

Keep receipts from each purchase and review them weekly.
Use the MyKasih app or portal to compare past transactions with current balances.
Plan purchases at the start of the month to make sure credits last until the next disbursement.
Avoid using the aid for impulse buys. Focus on essential goods like food, hygiene items, and school supplies.
Remind employees that unused balances may not roll over beyond the programme period.

Common Issues & Troubleshooting

Some common issues might happen during accessing MyKasih:

Forgot MyKasih PIN

Solution: Reset via the app or use the default (first 6 digits of MyKad) and update it at the next purchase.

Card Errors (Chip not detected)

Solution: Try another shop or update records with MyKasih support.

Blocked Card or Missing Balance

Solution: Contact MyKasih helpline or the nearest social welfare office.

Official helpline: 03-7720 1800 (Mon–Fri, 9 AM – 5 PM).

Employer Tips: Supporting Staff with MyKasih

Employers can help employees benefit from MyKasih by:

Sharing information to the staff through official links for checking status.
Helping with registration and guiding workers on how to check or update details.
Reminding about eligibility checks. Encourage employees in B40 categories to verify their status.
Remind employees to spend only on essentials.
Keep employee aid status confidential.

How Businesses Can Partner with MyKasih

Companies can also collaborate with the MyKasih Foundation by:

Sponsoring aid programmes through corporate social responsibility (CSR).
Encouraging employees to volunteer in MyKasih activities.
Partnering as a retailer to accept MyKasih payments.

FAQs

What is the MyKasih programme in Malaysia?

It is a government-linked cashless aid programme managed by the MyKasih Foundation, using MyKad for essential goods purchases.

Can employers apply for employees to join MyKasih?

No. Eligibility is based on STR and eKasih records. Employers can only guide employees to check their status.

How does an employee know if they are eligible?

By checking through the MyKasih portal or app with their MyKad number.

Does MyKasih replace employer obligations like minimum wage or allowances?

No. Employers must still follow labour laws. MyKasih is additional government support.

How can a company collaborate with the MyKasih Foundation?

Through sponsorship, donations, or registering as a partner retailer.

Which retailers are part of MyKasih?

Large chains like Mydin, Giant, Econsave, KK Super Mart, and 99 Speedmart, along with smaller local stores.

Is MyKasih linked to government aid?

Yes. It is the mechanism used for distributing Sumbangan Asas Rahmah (SARA 2025).

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