Netizens Applaud Kak Ojie Nasi Lemak For Apologizing For The Poor Service
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As we grow older, we learn to apologize more maturely, including less foot-stomping. However, making a genuine, effective apology is still difficult!
It's especially challenging in customer service, where you frequently need to apologize while sticking to your choice or declining demands you can't fulfil.
Kak Ojie, the owner of OG Street Kitchen, has been in the spotlight after she tweeted an apology to her customers for not being able to service both walk-in and delivery orders on time, including 13 delivery orders, 32 people in line, and two pregnant mothers.
Source: Twitter
Famous for its massive Nasi Lemak Dulang and various Nasi Lemak selections, this tweet has received nearly 1.3k retweets in a day.
Additionally, Kak Ojie emphasized and made it very clear that she would stop taking orders for delivery and focus on the quality of the food. She also announced on her Instagram account that the shop would be closed for two days to allow her employees to rest and recharge.
Big props to Kak Ojie for having the guts to apologize; not everyone has the courage!
If you can effectively apologize to customers, you can turn a dreadful crisis around. Customers will assume you don't care if you can't apologize honestly.
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