This is How Maybank Prepares for the Future of Workplace

We’re on the verge of entering a new phase of the industrial world. Advanced technologies such as artificial intelligence (AI) and machine learning platforms are opening new paths of opportunities.

As companies are focusing on augmenting their businesses with technology, Maybank believes that the future of workplace revolves around its people.

The Future of Workplace Learning: Digital Upskilling

Maybank began its digital upskilling journey back in January 2018, making it the first Bank in Malaysia to adopt this practice. Maybank brought employees onto a minimum level of digital language and comprehension. It also introduced programmes that allow its employees to adapt faster and easier for the technological revolution.

Source: rakyatnews

Maybank invested time in strategy, artificial intelligence and machine learning. Along the way, its employees picked up new skills such as coding and algorithms programming. But the most important part is they learned how these skills can be developed in-house.

Here are some of their programmes:

Group Data Science Centre of Excellence - Employees developed their analytics skills and data science expert areas.
Computational Thinking Challenges - Employees learned to embed digital thinking in everything they do.
Agility@Work - Introduced alternative ways of working to encourage employees to be agile and quick to respond.

Taking on the Rapidly Changing World

Maybank introduced workplace enablers, such as the GO ahead. Take Charge! (TC) platform. The platform is made up of four pillars of Reskill & Redeploy, Flex In, Flex Out (flexible work arrangements), and Entrepreneur which helps its employees to adapt to the changing digital workplace.

In 2013, Maybank introduced Flexible Work Arrangement. Source: Leaderonomics

Through this platform, Maybank fulfilled its resourcing needs, facilitate job rotations and inter-sector transfers. Flexible Work Arrangements enabled its employees to balance their objectives while still achieve high productivity. They can also take a formal break from their career from 2 to 24 months, with the guarantee of remaining employed.

Helping Employees to Reach their Potential

Maybank emphasises the need for its employees to take ‘Time Out’, where they can have performance improvement conversations which provides real-time corrective feedback. It can take place anywhere and anytime, no longer restricted to mid-year reviews and year-end assessments.

Maybank has also put in place a holistic wellness strategy that encourages a self-leadership approach where employees can take charge of their own well-being with support from peers, line managers, and top management.

Changing the Workplace Landscape

Maybank envisioned their future workplace as boundary-less and structure-less which still allows for human connection. This idea is called “Crowdtivation”, which is a gig workforce space for Maybankers to learn, collaborate and experiment with innovative solutions to everyday business issues in a Sandbox environment.

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Source: Human Resources Online

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