Touch n Go MyKad: How to Claim Your Balance After Getting a New MyKad

Many Malaysians use their MyKad daily without realising that it may also have a built-in Touch ’n Go function. The card can store Touch ’n Go balance and be used for selected cashless payments.

The problem usually happens when someone applies for a new MyKad. Many users assume the Touch ’n Go balance from the old MyKad will automatically move to the new card. In reality, the balance is not automatically transferred.

This can cause confusion when users ask, “Is my balance gone?” or “Can I still get back the money from my old MyKad?”

The good news is that the balance can be claimed back, as long as the user follows the correct process. This article explains what Touch 'n Go MyKad is, how it works, and how to claim your balance when replacing your MyKad.

What is Touch ’n Go MyKad?

Touch ’n Go MyKad refers to the Touch ’n Go function built into selected Malaysian identity cards. Your MyKad is not only used as an identity document. It can also work like a normal Touch ’n Go card for selected cashless payments.

Instead of carrying a separate Touch ’n Go card, some users can use their MyKad to tap and pay at supported locations. The card stores value inside the Touch ’n Go chip, allowing users to top up and use it for transactions.

Touch ’n Go MyKad combines two functions in one card:

Identity verification as a Malaysian MyKad
Cashless payment through the built-in Touch ’n Go feature

What Can You Use Touch ’n Go MyKad For?

Touch ’n Go MyKad can be used in similar ways to a regular Touch ’n Go card, depending on the supported payment location.

Common uses include:

1. Toll Payments

2. Parking Payments

3. Public Transport

4. Selected Retail Transactions

How Touch ’n Go MyKad Works

Touch ’n Go MyKad works as a stored-value card. This means the balance is stored inside the card’s chip, similar to a regular Touch ’n Go card.

To use it, users need to top up the card first. Once there is balance inside the MyKad, it can be tapped on a reader to make payment.

The basic process is:

Top up the Touch ’n Go balance
Tap the MyKad at supported payment readers
The payment amount is deducted from the stored balance

This is why the balance in an old MyKad does not automatically appear in the new MyKad. The value is linked to the old card’s Touch ’n Go serial number, so users need to claim it back through the proper process.

How to Replace Your MyKad and Claim Your Touch ’n Go Balance

If you are replacing your MyKad and still have Touch ’n Go balance inside the old card, follow these steps carefully.

Step 1: Apply for MyKad Replacement

First, apply for a new MyKad through Jabatan Pendaftaran Negara (JPN).

The replacement application can usually be made through several channels:

At the JPN counter
Online
Through MyPhone-In

However, before you complete everything, remember that the Touch ’n Go balance in the old MyKad must be handled separately.

Step 2: Get the Touch ’n Go Slip from JPN

When applying for MyKad replacement, request the Touch ’n Go slip for your old MyKad at the JPN counter. This slip contains the Touch ’n Go serial number linked to your old MyKad.

The serial number is required when you want to claim your balance later.

Without this serial number, the claim process may become more difficult because Touch ’n Go needs the old card details to identify the balance.

Before leaving the counter, check that you have received the slip and keep it safely.

Step 3: Collect Your New MyKad

Once your new MyKad is ready, collect it from the JPN counter. Make sure you keep all related documents, including:

MyKad replacement documents
Touch ’n Go slip
Any receipt or reference number
Old card-related information, if provided

These records may be useful if you need to follow up with Touch ’n Go later.

Step 4: Claim Your Touch ’n Go Balance

After getting the required serial number, proceed to claim the remaining balance through the official Touch ’n Go portal.

You will need to register or log in, then submit the claim using the information from your old MyKad Touch ’n Go slip.

The process usually requires details such as:

Touch ’n Go serial number
Personal details
Claim or refund information
Supporting details, if requested

After submitting the claim, wait for Touch ’n Go to process the request. The processing time may take several working days, depending on the approval and verification process.

Image source: Jabatan Pendaftaran Negara

Why Claiming Your Balance is Important

Touch ’n Go balance in your old MyKad does not automatically move to your new MyKad. If you replace your MyKad without claiming the balance, you may lose track of the remaining value inside the old card.

This is especially important for users who frequently top up and use MyKad for tolls, parking, or transport. Even if the remaining balance is small, it is still your money and should be claimed properly.

By requesting the Touch ’n Go slip during MyKad replacement, you give yourself the information needed to recover the balance later.

Key Information for Employees and Employers

Whether you're an employee commuting to work or an employer helping staff navigate administrative matters, understanding the Touch 'n Go balance claim process can help prevent unnecessary losses.

Key reasons to claim your balance:

Avoid losing any remaining Touch 'n Go balance stored in your old MyKad
Recover funds that may still be linked to your previous card
Continue using your money for tolls, parking, and public transport
Prevent delays by keeping the Touch 'n Go serial number from JPN
Complete the claim process before important documents are misplaced
Help employees understand the MyKad replacement and balance claim process
Reduce confusion about Touch 'n Go balances when changing to a new MyKad

Even if the remaining balance is small, it is still your money and worth claiming.

Common Mistakes to Avoid

Many users lose time or face difficulty claiming their balance because they miss one simple step. Here are common mistakes to avoid.

Not Requesting the Touch ’n Go Serial Number

The serial number from the old MyKad is required for the claim process. Always request the slip from JPN before completing the replacement process.

Assuming the Balance Transfers Automatically

The balance does not automatically move to your new MyKad. You must submit a claim through Touch ’n Go.

Throwing Away Records Too Early

Do not throw away slips, receipts, or reference documents before the balance claim is completed.

Waiting Too Long Before Claiming

It is better to start the claim process as soon as possible after replacing your MyKad. This helps avoid missing documents or forgetting important details.

Not Checking the Balance Before Replacement

If possible, check your Touch ’n Go MyKad balance before replacing the card so you know whether there is money left to claim.

Tips Before You Replace Your MyKad

Before replacing your MyKad, take a few simple steps to avoid losing your Touch ’n Go balance.

Check Your Touch ’n Go Balance First

Before applying for MyKad replacement, check whether your MyKad still has Touch ’n Go balance. You can check the balance at selected Touch ’n Go kiosks or top-up locations.

Tell the JPN Officer You Need the Touch ’n Go Slip

When making the replacement application, ask for the slip that contains the old MyKad Touch ’n Go serial number.

Keep a Photo of the Slip

Take a clear photo of the slip in case the physical copy is misplaced.

Keep All Replacement Records

Save your JPN-related receipts or documents until the Touch ’n Go balance claim is completed.

Submit Your Claim Through the Official Touch ’n Go Portal

Use the official Touch ’n Go channel to claim the balance. Avoid sharing personal or card details through unofficial platforms.

FAQs

What is Touch ’n Go MyKad?

Touch ’n Go MyKad is a MyKad with a built-in Touch ’n Go function. It allows the card to be used for selected cashless payments, similar to a normal Touch ’n Go card.

Where Can I Use Touch ’n Go MyKad?

You can use it for supported toll payments, parking, selected public transport, and certain retail transactions that accept Touch ’n Go card payment.

Is the Balance Automatically Transferred When I Change MyKad?

No. The Touch ’n Go balance from the old MyKad is not automatically transferred to the new MyKad. You need to claim the balance separately.

How Do I Claim My Touch ’n Go Balance from My Old MyKad?

Apply for MyKad replacement, request the Touch ’n Go slip from JPN, get the serial number from the old MyKad, then submit the claim through the official Touch ’n Go portal.

Do I Need the Old MyKad to Claim the Balance?

Not necessarily, but you need the Touch ’n Go serial number from the old MyKad. That is why requesting the slip from JPN is important.

How Long Does the Balance Claim Process Take?

The processing time depends on Touch ’n Go. It usually takes several working days after the claim is submitted and approved.

Can I Check the Touch ’n Go Balance in MyKad?

Yes. You can check the balance at selected Touch ’n Go kiosks or top-up locations.

Can I Top Up Touch ’n Go MyKad?

Yes. You can top up at locations that provide Touch ’n Go reload services, such as selected kiosks, petrol stations, convenience stores, or other supported reload points.

What Should I Do if I Forgot to Claim My Balance After Changing MyKad?

Contact Touch ’n Go or JPN for further guidance. If you still have the Touch ’n Go serial number or related records, the claim process may be easier.

Does Every MyKad Have a Touch ’n Go Function?

Not necessarily. Users should check whether their MyKad has the Touch ’n Go function and whether it is supported for use with Touch ’n Go services.

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