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When Is the Right Time to Approach HR with an Issue?
# Human Resources

When Is the Right Time to Approach HR with an Issue?

Siti Khairina Mohd Fikri
by Siti Khairina Mohd Fikri
Aug 15, 2023 at 01:36 PM

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Negotiating a toxic work atmosphere can lead to rapid deterioration in job satisfaction and overall well-being. The daily grind of entering a hostile environment often triggers a sense of dread. Determining whether to address the toxicity adds another layer of complexity, posing questions about whom to approach and how much information to divulge. This can be an overwhelmingly intimidating decision for any employee.

 

Toxicity Versus Irritation: Drawing the Line

Distinguishing between general workplace irritations and actual toxicity is paramount. We've all encountered colleagues or bosses we didn't get along with, but not all differences qualify as toxic behaviour. 

Actions must transcend acceptable workplace norms for an environment to be genuinely toxic. While clashes stemming from diverse work styles might result in minor irritations, toxicity encompasses behaviours that stunt career growth or foster unhealthy competition between departments.

Consider a situation where two coworkers frequently have differing opinions during meetings. This irritation could stem from divergent work styles, requiring HR to facilitate open communication to bridge the gap.

 

Understanding the Importance of Distinction

Recognizing this differentiation is vital as it determines how HR intervenes. HR can provide advice and lend an empathetic ear for minor disagreements. However, addressing toxic behaviour necessitates a more proactive approach. Singular incidents or minor disagreements rarely warrant immediate HR intervention. 

HR can mediate discussions to find common ground if conflicts arise from incompatible work styles. Seeking personal counsel from mentors or former supervisors can also provide valuable perspectives.

 

Engaging HR: Points for Thought

Before involving HR in a toxic workplace issue, consider these guiding questions:

a. Have You Recorded Incidents? 

Meticulous documentation is key when reporting toxicity to HR. Keep detailed records of:

  • Specific incidents
  • Dates and times
  • Witnesses present Comprehensive documentation that provides a clear account of events and helps align the situation with company policies.

b. Clarify Your Objective 

Define your overarching goal in addressing the issue. Whether seeking HR's help in resolving the matter or advocating for accountability, articulating your objective shapes your approach.

c. Legal Boundaries: Is the Behavior Illegal? 

Evaluate whether the behavior experienced crosses legal boundaries, such as harassment or discrimination. HR intervention becomes even more crucial in such scenarios.

 

Key Takeaways

Understanding these considerations empowers you to determine whether involving HR is the right step. Toxic work environments can be daunting, and HR plays a pivotal role in ensuring a healthy workspace while serving the organization's best interests.

 

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