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INSTANT JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
Collection Specialist Job Description
A Collection Specialist is responsible for managing the collection of overdue payments from clients. They communicate with customers to resolve payment issues and negotiate payment arrangements. This role is essential for maintaining the organization’s cash flow.
Utilize this Collection Specialist job description template to find candidates who can manage debt collection processes effectively while ensuring strong customer relationships. Customize the requirements based on your organization’s needs.
Collection Specialist Responsibilities Include:
- Contacting customers regarding outstanding debts
- Negotiating payment plans with customers
- Recording all communication with customers
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Job Brief
We are seeking a dedicated Collection Specialist to manage overdue accounts and ensure timely collection of payments. In this position, you will contact clients, assess account status, and establish payment plans to recover debts.
You will maintain detailed records of customer interactions and follow up on accounts to ensure resolution. Strong negotiation skills and the ability to maintain customer relationships are essential.
The ideal candidate should have experience in collections or customer service, with excellent communication and problem-solving abilities. This position offers an opportunity to positively impact our organization’s financial health.
Responsibilities
- Contacting customers regarding outstanding debts
- Negotiating payment plans with customers
- Recording all communication with customers
- Following up on payment arrangements
- Maintaining accurate records of all collections activity
- Providing excellent customer service
- Meeting collection targets
- Adhering to company policies and procedures
- Working closely with other departments
- Preparing reports on collection activity
Requirement
- Excellent communication skills
- Strong negotiation skills
- Ability to work under pressure
- Attention to detail
- Previous experience in collections
- Knowledge of debt collection laws
- Ability to handle difficult customers
- Strong problem-solving skills
- Proficient in Microsoft Office
- Ability to meet targets
Skills
- Negotiation skills
- Communication skills
- Problem-solving skills
- Attention to detail
- Organizational skills
- Customer service skills
- Teamwork
- Adaptability
- Time management
- Computer literacy