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INSTANT JOB AD
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CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
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Collection Specialist Job Description
A Collection Specialist is responsible for managing the collection of overdue payments from clients. They communicate with customers to resolve payment issues and negotiate payment arrangements. This role is essential for maintaining the organization’s cash flow.
Utilize this Collection Specialist job description template to find candidates who can manage debt collection processes effectively while ensuring strong customer relationships. Customize the requirements based on your organization’s needs.
Collection Specialist Responsibilities Include:
- Contacting debtors to arrange payment
- Negotiating payment plans
- Monitoring accounts to identify overdue payments
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Job Brief
We are seeking a dedicated Collection Specialist to manage overdue accounts and ensure timely collection of payments. In this position, you will contact clients, assess account status, and establish payment plans to recover debts.
You will maintain detailed records of customer interactions and follow up on accounts to ensure resolution. Strong negotiation skills and the ability to maintain customer relationships are essential.
The ideal candidate should have experience in collections or customer service, with excellent communication and problem-solving abilities. This position offers an opportunity to positively impact our organization’s financial health.
Responsibilities
- Contacting debtors to arrange payment
- Negotiating payment plans
- Monitoring accounts to identify overdue payments
- Investigating reasons for non-payment
- Adhering to company policies and procedures
- Preparing reports on collection activities
- Maintaining accurate records of interactions with debtors
- Collaborating with legal department when necessary
- Meeting collection targets
- Providing excellent customer service
Requirement
- Excellent communication skills
- Strong negotiation skills
- Attention to detail
- Ability to work under pressure
- Previous experience in debt collection
- Knowledge of legal requirements
- Proficient in Microsoft Office
- Ability to meet targets
- Strong organizational skills
- Bachelor's degree in Finance or related field
Skills
- Negotiation skills
- Communication skills
- Attention to detail
- Organizational skills
- Problem-solving skills
- Analytical skills
- Time management
- Customer service skills
- Knowledge of debt collection laws
- Computer proficiency