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Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Collection Specialist Job Description
A Collection Specialist is responsible for managing the collection of overdue payments from clients. They communicate with customers to resolve payment issues and negotiate payment arrangements. This role is essential for maintaining the organization’s cash flow.
Utilize this Collection Specialist job description template to find candidates who can manage debt collection processes effectively while ensuring strong customer relationships. Customize the requirements based on your organization’s needs.
Collection Specialist Responsibilities Include:
- Contact clients to discuss payment options
- Negotiate payment plans and settlements
- Track and update debt status in the system
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Job Brief
We are seeking a dedicated Collection Specialist to manage overdue accounts and ensure timely collection of payments. In this position, you will contact clients, assess account status, and establish payment plans to recover debts.
You will maintain detailed records of customer interactions and follow up on accounts to ensure resolution. Strong negotiation skills and the ability to maintain customer relationships are essential.
The ideal candidate should have experience in collections or customer service, with excellent communication and problem-solving abilities. This position offers an opportunity to positively impact our organization’s financial health.
Responsibilities
- Contact clients to discuss payment options
- Negotiate payment plans and settlements
- Track and update debt status in the system
- Prepare reports on collection activities
- Follow up with clients on unpaid debts
- Maintain accurate records of all communications
- Work with legal team on escalated cases
- Provide excellent customer service to clients
- Adhere to company policies and procedures
- Meet monthly collection targets
Requirement
- Minimum of 2 years experience in debt collection
- Excellent communication and negotiation skills
- Strong attention to detail
- Ability to work under pressure and meet deadlines
- Knowledge of relevant laws and regulations
- Proficiency in MS Office and CRM software
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Bachelor's degree in Finance or related field
- Fluency in English and Mandarin
Skills
- Negotiation skills
- Communication skills
- Organization skills
- Problem-solving skills
- Time management
- Attention to detail
- Customer service skills
- Analytical skills
- Teamwork
- Adaptability