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INSTANT JOB AD
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Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
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Collection Specialist Job Description
A Collection Specialist is responsible for managing the collection of overdue payments from clients. They communicate with customers to resolve payment issues and negotiate payment arrangements. This role is essential for maintaining the organization’s cash flow.
Utilize this Collection Specialist job description template to find candidates who can manage debt collection processes effectively while ensuring strong customer relationships. Customize the requirements based on your organization’s needs.
Collection Specialist Responsibilities Include:
- Contacting clients to discuss outstanding debts
- Negotiating payment plans
- Tracking and monitoring overdue accounts
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Job Brief
We are seeking a dedicated Collection Specialist to manage overdue accounts and ensure timely collection of payments. In this position, you will contact clients, assess account status, and establish payment plans to recover debts.
You will maintain detailed records of customer interactions and follow up on accounts to ensure resolution. Strong negotiation skills and the ability to maintain customer relationships are essential.
The ideal candidate should have experience in collections or customer service, with excellent communication and problem-solving abilities. This position offers an opportunity to positively impact our organization’s financial health.
Responsibilities
- Contacting clients to discuss outstanding debts
- Negotiating payment plans
- Tracking and monitoring overdue accounts
- Preparing and sending collection letters
- Maintaining accurate records of all collection activities
- Working with legal team on escalated cases
- Providing regular updates to management on collection progress
- Meeting monthly collection targets
- Assisting with customer inquiries regarding payments
- Adhering to company policies and procedures
Requirement
- Bachelor's degree in Finance or related field
- Minimum of 2 years experience in collections
- Strong negotiation skills
- Excellent communication skills
- Ability to work under pressure
- Attention to detail
- Proficient in Microsoft Excel
- Knowledge of debt recovery laws and regulations
- Ability to work independently
- Experience with collection software
Skills
- Negotiation skills
- Communication skills
- Attention to detail
- Problem-solving skills
- Organizational skills
- Analytical skills
- Customer service skills
- Time management skills
- Computer proficiency
- Ability to work independently