Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Collection Specialist Job Description
A Collection Specialist is responsible for managing the collection of overdue payments from clients. They communicate with customers to resolve payment issues and negotiate payment arrangements. This role is essential for maintaining the organization’s cash flow.
Utilize this Collection Specialist job description template to find candidates who can manage debt collection processes effectively while ensuring strong customer relationships. Customize the requirements based on your organization’s needs.
Collection Specialist Responsibilities Include:
- 1. Contacting customers to discuss payment options
- 2. Negotiating payment plans
- 3. Monitoring accounts to identify overdue payments
Hiring an Assistant Manager?
- Hire FAST in 72 Hours
- Quality Candidates
- Integrated AI
Job Brief
We are seeking a dedicated Collection Specialist to manage overdue accounts and ensure timely collection of payments. In this position, you will contact clients, assess account status, and establish payment plans to recover debts.
You will maintain detailed records of customer interactions and follow up on accounts to ensure resolution. Strong negotiation skills and the ability to maintain customer relationships are essential.
The ideal candidate should have experience in collections or customer service, with excellent communication and problem-solving abilities. This position offers an opportunity to positively impact our organization’s financial health.
Responsibilities
- 1. Contacting customers to discuss payment options
- 2. Negotiating payment plans
- 3. Monitoring accounts to identify overdue payments
- 4. Investigating and resolving billing discrepancies
- 5. Sending statements and reminders to customers
- 6. Updating account status records
- 7. Reporting on collection activity and accounts receivable status
- 8. Collaborating with sales and finance teams
- 9. Following up with customers on payment arrangements
- 10. Escalating unresolved issues to management
Requirement
- 1. Bachelor's degree in finance or related field
- 2. Proven experience as a Collection Specialist or similar role
- 3. Strong communication and negotiation skills
- 4. Knowledge of collection laws and regulations
- 5. Attention to detail
- 6. Ability to work under pressure
- 7. Excellent organizational skills
- 8. Proficiency in MS Office
- 9. Experience with collection software
- 10. Ability to maintain confidentiality
Skills
- Excellent communication skills
- Strong negotiation skills
- Attention to detail
- Knowledge of collection laws
- Problem-solving abilities
- Organizational skills
- Ability to work under pressure
- Proficiency in MS Office
- Customer service orientation
- Ability to maintain confidentiality