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Create compelling job ads in seconds with AI-powered assistance.
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Automate your candidate screening and folder management.
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Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
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Explore what employers love about AJobThing recruitment platform for fast & successful hiring
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Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Customer Service Representative Job Description
A Customer Service Representative plays a key role in providing support and assistance to customers, ensuring their inquiries are resolved and needs are met. This position requires excellent communication and problem-solving skills.
This Customer Service Representative job description template will guide you in attracting talented candidates to your team. Be sure to personalize the details to reflect your organization’s unique goals. A well-structured template helps communicate your needs effectively.
Customer Service Representative Responsibilities Include:
- Manage incoming calls and customer inquiries
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
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Job Brief
We are looking for a friendly and resourceful Customer Service Representative to join our team. In this role, you’ll assist customers with their inquiries, provide product information, and resolve issues promptly. Your goal will be to ensure that every interaction leaves a positive impression.
You will be responsible for answering phone calls, replying to emails, and helping clients navigate our services. Strong interpersonal skills and the ability to multitask will be essential as you manage a wide range of customer needs. A proactive and empathetic approach to problem-solving will also be key to success in this position.
If you’re passionate about delivering exceptional service and enjoy helping customers, we want to hear from you. This role offers a great opportunity to contribute to our commitment to customer satisfaction.
Responsibilities
- Manage incoming calls and customer inquiries
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
Requirement
- Excellent communication skills
- Ability to multitask
- Strong problem-solving skills
- Customer-oriented attitude
- Previous experience in customer service preferred
- Proficiency in MS Office
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to work well in a team
- Fluency in English and Malay
Skills
- Customer service
- Communication
- Problem-solving
- Teamwork
- Time management
- Attention to detail
- MS Office
- Conflict resolution
- Adaptability
- Empathy