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Products
INSTANT JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
Customer Service Representative Job Description
A Customer Service Representative plays a key role in providing support and assistance to customers, ensuring their inquiries are resolved and needs are met. This position requires excellent communication and problem-solving skills.
This Customer Service Representative job description template will guide you in attracting talented candidates to your team. Be sure to personalize the details to reflect your organization’s unique goals. A well-structured template helps communicate your needs effectively.
Customer Service Representative Responsibilities Include:
- Handle customer inquiries via phone, email, and chat
- Provide information about products and services
- Resolve customer complaints and issues
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Job Brief
We are looking for a friendly and resourceful Customer Service Representative to join our team. In this role, you’ll assist customers with their inquiries, provide product information, and resolve issues promptly. Your goal will be to ensure that every interaction leaves a positive impression.
You will be responsible for answering phone calls, replying to emails, and helping clients navigate our services. Strong interpersonal skills and the ability to multitask will be essential as you manage a wide range of customer needs. A proactive and empathetic approach to problem-solving will also be key to success in this position.
If you’re passionate about delivering exceptional service and enjoy helping customers, we want to hear from you. This role offers a great opportunity to contribute to our commitment to customer satisfaction.
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Provide information about products and services
- Resolve customer complaints and issues
- Process orders and returns
- Maintain customer records
- Collaborate with other departments
- Meet performance targets
- Stay up-to-date on company policies and procedures
- Assist with training new team members
- Ensure customer satisfaction
Requirement
- Excellent communication skills
- Customer-oriented mindset
- Ability to multitask
- Problem-solving skills
- Computer literacy
- Previous customer service experience
- Fluency in English and Malay
- Ability to work in a team
- Attention to detail
- Positive attitude
Skills
- Active listening
- Empathy
- Conflict resolution
- Time management
- Teamwork
- Adaptability
- Attention to detail
- Problem-solving
- Technical skills
- Sales skills