Duty Manager Job Description

As a Duty Manager, you’ll oversee daily operations and ensure that procedures are running smoothly. You will be responsible for leading your team, resolving issues, and maintaining a high level of service for our clients.

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Duty Manager Responsibilities Include:

  • Oversee daily operations and ensure smooth functioning of the establishment
  • Supervise and motivate staff to achieve performance targets
  • Handle customer inquiries, complaints, and feedback effectively
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Job Brief

We are seeking an experienced Duty Manager to join our organization. In this role, you’ll oversee staff and operations during your shift, ensuring everything runs efficiently and reliably. Strong leadership skills will help you motivate your team and maintain an engaging work environment.

Your responsibilities will include monitoring service levels, addressing any operational concerns, and providing support to employees. You’ll also play a vital role in ensuring compliance with company policies and procedures. Excellent problem-solving skills and a customer-centric approach will be vital in this position.

If you have a knack for leadership and enjoy working in a fast-paced setting, we want to hear from you. This is your chance to make a significant impact on our team and contribute to our overall success.

Responsibilities

  • Oversee daily operations and ensure smooth functioning of the establishment
  • Supervise and motivate staff to achieve performance targets
  • Handle customer inquiries, complaints, and feedback effectively
  • Maintain high standards of cleanliness and organization
  • Manage inventory levels and order supplies as needed
  • Implement company policies and procedures
  • Conduct regular staff training and performance evaluations
  • Monitor financial performance and prepare reports for management
  • Collaborate with other departments to optimize operations
  • Stay updated on industry trends and developments

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Requirement

  • Minimum of 2 years experience in a managerial role
  • Excellent communication and interpersonal skills
  • Strong leadership abilities
  • Ability to work under pressure and handle multiple tasks
  • Knowledge of industry regulations and standards
  • Flexibility to work evenings and weekends
  • Bachelor's degree in Business Administration or related field
  • Proficiency in Microsoft Office Suite
  • Ability to analyze data and make informed decisions
  • Fluency in English and Bahasa Malaysia

Skills

  • Leadership
  • Customer service
  • Communication
  • Organizational skills
  • Problem-solving
  • Teamwork
  • Time management
  • Financial acumen
  • Analytical thinking
  • Adaptability

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