Duty Manager Job Description

As a Duty Manager, you’ll oversee daily operations and ensure that procedures are running smoothly. You will be responsible for leading your team, resolving issues, and maintaining a high level of service for our clients.

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Duty Manager Responsibilities Include:

  • Supervise and manage staff on a daily basis
  • Create and implement strategies to improve operational efficiency
  • Ensure compliance with company policies and procedures
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Job Brief

We are seeking an experienced Duty Manager to join our organization. In this role, you’ll oversee staff and operations during your shift, ensuring everything runs efficiently and reliably. Strong leadership skills will help you motivate your team and maintain an engaging work environment.

Your responsibilities will include monitoring service levels, addressing any operational concerns, and providing support to employees. You’ll also play a vital role in ensuring compliance with company policies and procedures. Excellent problem-solving skills and a customer-centric approach will be vital in this position.

If you have a knack for leadership and enjoy working in a fast-paced setting, we want to hear from you. This is your chance to make a significant impact on our team and contribute to our overall success.

Responsibilities

  • Supervise and manage staff on a daily basis
  • Create and implement strategies to improve operational efficiency
  • Ensure compliance with company policies and procedures
  • Resolve customer complaints and issues in a timely manner
  • Monitor inventory levels and order supplies as needed
  • Conduct regular performance evaluations of team members
  • Collaborate with other departments to achieve company goals
  • Train and develop team members to enhance their skills
  • Maintain a clean and organized work environment
  • Handle any emergencies or incidents that may arise

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Requirement

  • Minimum 2 years of experience in a similar role
  • Excellent communication and leadership skills
  • Strong organizational and time-management abilities
  • Ability to work in a fast-paced environment
  • Customer-oriented mindset
  • Knowledge of industry regulations and standards
  • Bachelor's degree in Hospitality Management or related field
  • Proficiency in Microsoft Office suite
  • Ability to work flexible hours
  • Fluency in English and Malay

Skills

  • Leadership
  • Communication
  • Time Management
  • Customer Service
  • Problem-Solving
  • Teamwork
  • Organizational Skills
  • Adaptability
  • Attention to Detail
  • Multitasking

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