Duty Manager Job Description

As a Duty Manager, you’ll oversee daily operations and ensure that procedures are running smoothly. You will be responsible for leading your team, resolving issues, and maintaining a high level of service for our clients.

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Duty Manager Responsibilities Include:

  • Manage and supervise staff members
  • Ensure smooth operations and resolve any issues that arise
  • Maintain high standards of customer service
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Job Brief

We are seeking an experienced Duty Manager to join our organization. In this role, you’ll oversee staff and operations during your shift, ensuring everything runs efficiently and reliably. Strong leadership skills will help you motivate your team and maintain an engaging work environment.

Your responsibilities will include monitoring service levels, addressing any operational concerns, and providing support to employees. You’ll also play a vital role in ensuring compliance with company policies and procedures. Excellent problem-solving skills and a customer-centric approach will be vital in this position.

If you have a knack for leadership and enjoy working in a fast-paced setting, we want to hear from you. This is your chance to make a significant impact on our team and contribute to our overall success.

Responsibilities

  • Manage and supervise staff members
  • Ensure smooth operations and resolve any issues that arise
  • Maintain high standards of customer service
  • Implement and enforce company policies and procedures
  • Monitor inventory levels and order supplies as needed
  • Create and update employee schedules
  • Handle customer complaints and feedback
  • Coordinate with other departments to ensure efficient operations
  • Train and mentor new employees
  • Conduct regular performance evaluations

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Requirement

  • Minimum of 3 years experience in a managerial role
  • Excellent communication and leadership skills
  • Strong problem-solving abilities
  • Ability to work in a fast-paced environment
  • Knowledge of industry regulations and standards
  • Flexibility to work weekends and holidays
  • Bachelor's degree in Hospitality Management or related field
  • Proficiency in Microsoft Office Suite
  • Ability to multitask and prioritize tasks
  • Strong attention to detail

Skills

  • Leadership
  • Customer service
  • Communication
  • Problem-solving
  • Time management
  • Teamwork
  • Organizational skills
  • Adaptability
  • Attention to detail
  • Conflict resolution

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