Duty Manager Job Description

As a Duty Manager, you’ll oversee daily operations and ensure that procedures are running smoothly. You will be responsible for leading your team, resolving issues, and maintaining a high level of service for our clients.

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Duty Manager Responsibilities Include:

  • Manage daily operations of the hotel
  • Supervise and train staff members
  • Ensure guest satisfaction
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Job Brief

We are seeking an experienced Duty Manager to join our organization. In this role, you’ll oversee staff and operations during your shift, ensuring everything runs efficiently and reliably. Strong leadership skills will help you motivate your team and maintain an engaging work environment.

Your responsibilities will include monitoring service levels, addressing any operational concerns, and providing support to employees. You’ll also play a vital role in ensuring compliance with company policies and procedures. Excellent problem-solving skills and a customer-centric approach will be vital in this position.

If you have a knack for leadership and enjoy working in a fast-paced setting, we want to hear from you. This is your chance to make a significant impact on our team and contribute to our overall success.

Responsibilities

  • Manage daily operations of the hotel
  • Supervise and train staff members
  • Ensure guest satisfaction
  • Handle guest complaints and requests
  • Monitor inventory and supplies
  • Implement and enforce company policies
  • Assist with budget planning
  • Collaborate with other departments
  • Maintain high standards of cleanliness and safety
  • Conduct regular staff meetings

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Requirement

  • Minimum 2 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Strong leadership abilities
  • Ability to work under pressure
  • Flexible schedule
  • Knowledge of hotel operations
  • Customer service oriented
  • Proven track record of team management
  • Attention to detail
  • Problem-solving skills

Skills

  • Leadership
  • Customer service
  • Communication
  • Problem-solving
  • Teamwork
  • Time management
  • Attention to detail
  • Adaptability
  • Conflict resolution
  • Organizational skills

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