Duty Manager Job Description

As a Duty Manager, you’ll oversee daily operations and ensure that procedures are running smoothly. You will be responsible for leading your team, resolving issues, and maintaining a high level of service for our clients.

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Duty Manager Responsibilities Include:

  • Oversee daily operations of the business
  • Supervise staff and provide guidance when needed
  • Ensure customer satisfaction and handle any complaints or issues
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Job Brief

We are seeking an experienced Duty Manager to join our organization. In this role, you’ll oversee staff and operations during your shift, ensuring everything runs efficiently and reliably. Strong leadership skills will help you motivate your team and maintain an engaging work environment.

Your responsibilities will include monitoring service levels, addressing any operational concerns, and providing support to employees. You’ll also play a vital role in ensuring compliance with company policies and procedures. Excellent problem-solving skills and a customer-centric approach will be vital in this position.

If you have a knack for leadership and enjoy working in a fast-paced setting, we want to hear from you. This is your chance to make a significant impact on our team and contribute to our overall success.

Responsibilities

  • Oversee daily operations of the business
  • Supervise staff and provide guidance when needed
  • Ensure customer satisfaction and handle any complaints or issues
  • Manage inventory and stock levels
  • Create and implement strategies to increase sales and profitability
  • Train new employees and provide ongoing training to existing staff
  • Maintain a clean and organized work environment
  • Handle scheduling and payroll duties
  • Conduct performance evaluations for staff members
  • Assist in budget planning and financial management

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Requirement

  • Minimum of 2 years experience in a managerial role
  • Excellent communication and interpersonal skills
  • Strong leadership abilities
  • Ability to multitask and prioritize effectively
  • Knowledge of customer service principles
  • Proficiency in Microsoft Office Suite
  • Ability to work flexible hours
  • Strong problem-solving skills
  • Attention to detail
  • Ability to work well under pressure

Skills

  • Leadership
  • Communication
  • Customer Service
  • Problem-solving
  • Time Management
  • Teamwork
  • Organizational Skills
  • Attention to Detail
  • Adaptability
  • Financial Management

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