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Products
INSTANT JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
Customer Service Manager Job Description
As a Customer Service Manager, you’ll be responsible for overseeing the customer service department, ensuring that clients receive top-quality support. Your leadership will help shape the team's approach to customer interactions and service excellence.
Utilize this Customer Service Manager job description template to attract skilled candidates to your team. Customize the requirements and responsibilities to align with your organization’s vision. A detailed template aids in clearly communicating your expectations.
Customer Service Manager Responsibilities Include:
- Develop and implement customer service policies and procedures
- Train, supervise, and support customer service team members
- Handle escalated customer complaints and issues
Hiring an Assistant Manager?
- Hire FAST in 72 Hours
- Quality Candidates
- Integrated AI
Job Brief
We are looking for a dedicated Customer Service Manager to join our leadership team. In this role, you’ll develop and implement strategies to enhance customer satisfaction and build strong relationships with clients. You'll lead a team of representatives, providing guidance, support, and training to ensure exceptional service delivery.
Your responsibilities will include monitoring service quality, handling escalated issues, and continually seeking ways to improve processes. Strong analytical skills will help you evaluate performance metrics and make data-driven decisions. Excellent communication and leadership skills will be critical for fostering a positive team culture.
If you are passionate about service excellence and enjoy mentoring others, we want to hear from you. This position offers the opportunity to shape the customer experience and contribute to our organization’s success.
Responsibilities
- Develop and implement customer service policies and procedures
- Train, supervise, and support customer service team members
- Handle escalated customer complaints and issues
- Monitor customer satisfaction levels and implement improvements
- Analyze data and metrics to assess performance and make improvements
- Collaborate with other departments to ensure a seamless customer experience
- Stay up-to-date on industry trends and best practices
- Manage customer service budgets and resources
- Maintain accurate records and documentation
- Conduct performance evaluations and provide feedback to team members
Requirement
- Bachelor's degree in Business Administration or related field
- Minimum of 5 years experience in customer service management
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Knowledge of CRM systems and customer service software
- Ability to analyze data and make strategic decisions
- Problem-solving skills
- Ability to work under pressure
- Attention to detail
- Fluency in English and Malay
Skills
- Leadership
- Communication
- Problem-solving
- Customer service
- Team management
- Analytical skills
- Time management
- Attention to detail
- Conflict resolution
- Adaptability