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Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Customer Service Manager Job Description
As a Customer Service Manager, you’ll be responsible for overseeing the customer service department, ensuring that clients receive top-quality support. Your leadership will help shape the team's approach to customer interactions and service excellence.
Utilize this Customer Service Manager job description template to attract skilled candidates to your team. Customize the requirements and responsibilities to align with your organization’s vision. A detailed template aids in clearly communicating your expectations.
Customer Service Manager Responsibilities Include:
- Oversee and manage the customer service team
- Develop and implement customer service policies and procedures
- Handle escalated customer complaints and issues
Hiring an Assistant Manager?
- Hire FAST in 72 Hours
- Quality Candidates
- Integrated AI
Job Brief
We are looking for a dedicated Customer Service Manager to join our leadership team. In this role, you’ll develop and implement strategies to enhance customer satisfaction and build strong relationships with clients. You'll lead a team of representatives, providing guidance, support, and training to ensure exceptional service delivery.
Your responsibilities will include monitoring service quality, handling escalated issues, and continually seeking ways to improve processes. Strong analytical skills will help you evaluate performance metrics and make data-driven decisions. Excellent communication and leadership skills will be critical for fostering a positive team culture.
If you are passionate about service excellence and enjoy mentoring others, we want to hear from you. This position offers the opportunity to shape the customer experience and contribute to our organization’s success.
Responsibilities
- Oversee and manage the customer service team
- Develop and implement customer service policies and procedures
- Handle escalated customer complaints and issues
- Monitor customer service metrics and KPIs
- Train and onboard new customer service representatives
- Collaborate with other departments to improve overall customer experience
- Conduct performance evaluations and provide feedback to team members
- Identify opportunities for process improvement
- Stay up-to-date on industry trends and best practices
- Ensure compliance with company standards and regulations
Requirement
- Minimum of 3 years experience in a customer service management role
- Excellent communication skills in English and Malay
- Strong leadership and team management abilities
- Ability to handle high-pressure situations
- Experience in developing and implementing customer service strategies
- Proficiency in Microsoft Office suite
- Bachelor's degree in Business Administration or related field
- Knowledge of CRM systems
- Ability to analyze data and generate reports
- Flexible schedule to accommodate customer needs
Skills
- Leadership
- Communication
- Problem-solving
- Customer service
- Team management
- CRM systems
- Data analysis
- Strategic planning
- Time management
- Adaptability