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Create compelling job ads in seconds with AI-powered assistance.
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Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Technical Account Manager Job Description
A Technical Account Manager serves as a key point of contact for clients, ensuring they receive the technical support and guidance necessary to maximize the value of our products. This role blends technical expertise with relationship management skills.
This Technical Account Manager job description template will assist you in finding the right candidates for your team. Be sure to personalize the expectations and responsibilities to align with your specific goals. A carefully crafted template is essential for communicating your needs effectively.
Technical Account Manager Responsibilities Include:
- Serve as the main point of contact for technical issues and inquiries from clients
- Collaborate with internal teams to provide solutions and support to clients
- Conduct regular check-ins and meetings with clients to ensure satisfaction and success
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Job Brief
We are looking for a skilled Technical Account Manager to join our organization. In this role, you’ll develop strong relationships with clients, offering technical insights and proactive support to help them achieve their objectives. Your expertise will guide customers in utilizing our products and services to their full potential.
Your responsibilities will include addressing client inquiries, conducting technical training, and collaborating with internal teams to ensure customer satisfaction. Excellent communication skills and the ability to lead technical discussions are key to succeed in this role. A proactive and strategic mindset will enable you to identify opportunities for improvement.
If you’re driven by helping clients succeed and possess strong technical knowledge, we invite you to apply. This is your opportunity to make a significant impact on our customers' experiences and their success with our offerings.
Responsibilities
- Serve as the main point of contact for technical issues and inquiries from clients
- Collaborate with internal teams to provide solutions and support to clients
- Conduct regular check-ins and meetings with clients to ensure satisfaction and success
- Identify opportunities for upselling and cross-selling of products and services
- Track and report on client metrics and KPIs
- Provide training and guidance to clients on our products and services
- Stay up-to-date on industry trends and best practices
- Handle escalations and resolve issues in a timely manner
- Participate in client onboarding and implementation processes
- Contribute to the overall success and growth of the company
Requirement
- Bachelor's degree in Computer Science or related field
- Minimum of 3 years of experience in technical support or account management
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize effectively
- Experience working with CRM software
- Knowledge of IT infrastructure and systems
- Ability to work independently and as part of a team
- Willingness to travel to client sites as needed
- Certifications in relevant technologies are a plus
Skills
- Excellent communication skills
- Strong problem-solving abilities
- Customer-focused mindset
- Ability to build and maintain relationships
- Technical expertise in relevant technologies
- Project management skills
- Analytical and critical thinking abilities
- Detail-oriented and organized
- Ability to work under pressure
- Team player with a positive attitude