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AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Technical Account Manager Job Description
A Technical Account Manager serves as a key point of contact for clients, ensuring they receive the technical support and guidance necessary to maximize the value of our products. This role blends technical expertise with relationship management skills.
This Technical Account Manager job description template will assist you in finding the right candidates for your team. Be sure to personalize the expectations and responsibilities to align with your specific goals. A carefully crafted template is essential for communicating your needs effectively.
Technical Account Manager Responsibilities Include:
- Serve as the primary point of contact for clients
- Manage client accounts and ensure satisfaction
- Provide technical support and troubleshooting assistance
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Job Brief
We are looking for a skilled Technical Account Manager to join our organization. In this role, you’ll develop strong relationships with clients, offering technical insights and proactive support to help them achieve their objectives. Your expertise will guide customers in utilizing our products and services to their full potential.
Your responsibilities will include addressing client inquiries, conducting technical training, and collaborating with internal teams to ensure customer satisfaction. Excellent communication skills and the ability to lead technical discussions are key to succeed in this role. A proactive and strategic mindset will enable you to identify opportunities for improvement.
If you’re driven by helping clients succeed and possess strong technical knowledge, we invite you to apply. This is your opportunity to make a significant impact on our customers' experiences and their success with our offerings.
Responsibilities
- Serve as the primary point of contact for clients
- Manage client accounts and ensure satisfaction
- Provide technical support and troubleshooting assistance
- Collaborate with internal teams to address client needs
- Identify opportunities for upselling or cross-selling
- Monitor and analyze client performance metrics
- Develop and deliver reports and presentations to clients
- Stay up-to-date on industry trends and best practices
- Attend client meetings and participate in conferences
- Contribute to the overall growth and success of the company
Requirement
- Bachelor's degree in Computer Science or related field
- 3+ years of experience in technical support or account management
- Strong understanding of IT infrastructure and systems
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience working with cross-functional teams
- Proven track record of building and maintaining client relationships
- Knowledge of CRM software and tools
- Analytical and problem-solving skills
- Fluency in English and Malay languages
Skills
- IT infrastructure
- Technical support
- Account management
- Customer relationship management
- CRM software
- Communication skills
- Problem-solving
- Analytical skills
- Multitasking
- Team collaboration