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Create compelling job ads in seconds with AI-powered assistance.
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Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Technical Account Manager Job Description
A Technical Account Manager serves as a key point of contact for clients, ensuring they receive the technical support and guidance necessary to maximize the value of our products. This role blends technical expertise with relationship management skills.
This Technical Account Manager job description template will assist you in finding the right candidates for your team. Be sure to personalize the expectations and responsibilities to align with your specific goals. A carefully crafted template is essential for communicating your needs effectively.
Technical Account Manager Responsibilities Include:
- Manage and maintain relationships with key clients
- Provide technical support and guidance to clients
- Work closely with sales and product development teams to ensure client needs are met
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Job Brief
We are looking for a skilled Technical Account Manager to join our organization. In this role, you’ll develop strong relationships with clients, offering technical insights and proactive support to help them achieve their objectives. Your expertise will guide customers in utilizing our products and services to their full potential.
Your responsibilities will include addressing client inquiries, conducting technical training, and collaborating with internal teams to ensure customer satisfaction. Excellent communication skills and the ability to lead technical discussions are key to succeed in this role. A proactive and strategic mindset will enable you to identify opportunities for improvement.
If you’re driven by helping clients succeed and possess strong technical knowledge, we invite you to apply. This is your opportunity to make a significant impact on our customers' experiences and their success with our offerings.
Responsibilities
- Manage and maintain relationships with key clients
- Provide technical support and guidance to clients
- Work closely with sales and product development teams to ensure client needs are met
- Identify opportunities for upselling and cross-selling
- Monitor and analyze client performance and provide recommendations for improvement
- Coordinate with internal teams to resolve technical issues and deliver solutions
- Prepare and present reports on client progress and performance
- Stay up-to-date on industry trends and best practices
- Attend client meetings and conferences as needed
- Contribute to the overall growth and success of the company
Requirement
- Bachelor's degree in Computer Science or related field
- Minimum of 3 years experience in technical account management
- Strong understanding of technical concepts and ability to communicate them effectively
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Experience in customer service and relationship management
- Proven track record of meeting and exceeding targets
- Strong organizational and time-management skills
- Ability to multitask and prioritize workload
- Proficiency in Microsoft Office Suite
Skills
- Customer Relationship Management (CRM) software
- Technical troubleshooting
- Project management
- Strong communication skills
- Problem-solving
- Account management
- Salesforce or similar CRM software
- Data analysis
- Presentation skills
- Negotiation skills