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Create compelling job ads in seconds with AI-powered assistance.
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Automate your candidate screening and folder management.
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Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Resources
Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Customer Education Specialist Job Description
As a Customer Education Specialist, your role will be to create engaging educational content that empowers our clients to make the most of our products. You will play a vital part in enhancing customer knowledge and satisfaction through well-designed training resources.
This Customer Education Specialist job description template is a helpful resource to attract top talent. Make sure to tailor the responsibilities and requirements to reflect your organization's unique goals. A clear template helps convey your needs effectively to potential candidates.
Customer Education Specialist Responsibilities Include:
- Develop and deliver training programs for customers
- Create educational materials such as videos, guides, and webinars
- Collaborate with product and customer support teams to identify training needs
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Job Brief
We’re excited to welcome a Customer Education Specialist to our team. In this position, you’ll design and implement training programs that guide customers in maximizing their use of our products. You’ll develop materials and resources that simplify complex topics, ensuring clients feel informed and supported.
Your role will involve leading workshops, creating engaging content, and providing personalized training sessions. Collaborating with other departments will allow you to collect valuable feedback and continuously improve our training materials. A passion for teaching and a thorough understanding of our offerings will be essential for success.
If you’re enthusiastic about empowering others and have a creative approach to learning, we want to hear from you. This role is your chance to make a meaningful impact and help our customers thrive.
Responsibilities
- Develop and deliver training programs for customers
- Create educational materials such as videos, guides, and webinars
- Collaborate with product and customer support teams to identify training needs
- Evaluate training effectiveness and make improvements as needed
- Provide ongoing support and guidance to customers
- Stay updated on product features and updates
- Collect feedback from customers to improve training programs
- Organize and facilitate virtual and in-person training sessions
- Maintain training documentation and resources
- Contribute to the overall success of the customer education program
Requirement
- Bachelor's degree in Education or related field
- Minimum of 2 years experience in customer education or training role
- Excellent communication and presentation skills
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- Experience with online learning platforms
- Knowledge of instructional design principles
- Experience in developing training materials
- Ability to travel occasionally for on-site training sessions
- Fluency in English and Malay language
Skills
- Training and development
- Instructional design
- Customer service
- Problem-solving
- Communication
- Presentation
- Teamwork
- Time management
- Adaptability
- Multitasking