Products
INSTANT JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
Resources
Products
INSTANT JOB AD
Hire INSTANTLY with AI and get highly relevant candidates in 72 hours
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
Customer Education Specialist Job Description
As a Customer Education Specialist, your role will be to create engaging educational content that empowers our clients to make the most of our products. You will play a vital part in enhancing customer knowledge and satisfaction through well-designed training resources.
This Customer Education Specialist job description template is a helpful resource to attract top talent. Make sure to tailor the responsibilities and requirements to reflect your organization's unique goals. A clear template helps convey your needs effectively to potential candidates.
Customer Education Specialist Responsibilities Include:
- Develop and deliver educational materials for customers
- Conduct training sessions and workshops for customers
- Create online courses and tutorials
Hiring an Assistant Manager?
- Hire FAST in 72 Hours
- Quality Candidates
- Integrated AI
Job Brief
We’re excited to welcome a Customer Education Specialist to our team. In this position, you’ll design and implement training programs that guide customers in maximizing their use of our products. You’ll develop materials and resources that simplify complex topics, ensuring clients feel informed and supported.
Your role will involve leading workshops, creating engaging content, and providing personalized training sessions. Collaborating with other departments will allow you to collect valuable feedback and continuously improve our training materials. A passion for teaching and a thorough understanding of our offerings will be essential for success.
If you’re enthusiastic about empowering others and have a creative approach to learning, we want to hear from you. This role is your chance to make a meaningful impact and help our customers thrive.
Responsibilities
- Develop and deliver educational materials for customers
- Conduct training sessions and workshops for customers
- Create online courses and tutorials
- Collaborate with product and marketing teams to ensure accurate and up-to-date content
- Assist customers with onboarding and troubleshooting
- Collect feedback and evaluate training effectiveness
- Stay up-to-date on industry trends and best practices
- Provide ongoing support and resources to customers
- Track and report on customer engagement and success metrics
- Contribute to the development of customer education strategy
Requirement
- Bachelor's degree in Education or related field
- Minimum of 2 years experience in customer education or training role
- Excellent communication and presentation skills
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Experience with learning management systems
- Knowledge of instructional design principles
- Ability to analyze data and identify trends
- Certification in adult education or training is a plus
- Fluency in English and Bahasa Malaysia
Skills
- Training and development
- Instructional design
- Customer service
- Communication
- Problem-solving
- Time management
- Teamwork
- Data analysis
- Adaptability
- Digital literacy