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Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
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Explore what employers love about AJobThing recruitment platform for fast & successful hiring
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Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
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Collaborate with us to achieve mutual success and reach a wider audience.
Hospitality Manager Job Description
A Hospitality Manager is responsible for overseeing the daily operations of a hospitality establishment, ensuring guest satisfaction and efficient service delivery. They manage staff performance and training while ensuring adherence to health and safety regulations. This role is crucial in maintaining a welcoming atmosphere and optimizing customer experiences.
Use this Hospitality Manager job description template to attract skilled candidates for your establishment. Be sure to tailor the responsibilities and qualifications to align with your specific needs. Highlight the importance of leadership and customer service in the role.
Hospitality Manager Responsibilities Include:
- Oversee daily operations of the hospitality department
- Ensure guest satisfaction by maintaining high standards of service
- Manage and motivate staff to achieve performance goals
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Job Brief
We are looking for a dedicated Hospitality Manager to lead our team and enhance guest experiences at our facility. In this role, you will oversee daily operations, ensuring that every aspect of service meets our high standards.
Your responsibilities will include managing staff scheduling, training, and performance evaluation to foster a motivated work environment. You will also implement strategies to improve service quality and respond to customer feedback effectively.
Collaboration with various departments to ensure seamless operations and compliance with health and safety standards will be essential. The ideal candidate should possess strong leadership skills and a passion for delivering exceptional hospitality services.
If you thrive in a fast-paced environment and have a commitment to excellence, we encourage you to apply for this exciting opportunity.
Responsibilities
- Oversee daily operations of the hospitality department
- Ensure guest satisfaction by maintaining high standards of service
- Manage and motivate staff to achieve performance goals
- Develop and implement policies and procedures to improve efficiency
- Monitor financial performance and budgeting for the department
- Collaborate with other departments to ensure a seamless guest experience
- Handle guest inquiries and resolve any issues promptly
- Conduct regular training sessions for staff to enhance skills and knowledge
- Stay current on industry trends and implement best practices
- Maintain a clean and organized work environment
Requirement
- Minimum of 5 years experience in hospitality management
- Excellent communication and leadership skills
- Strong organizational and time-management abilities
- Proven track record of delivering high-quality customer service
- Ability to work under pressure and handle multiple tasks simultaneously
- Knowledge of industry trends and best practices
- Bachelor's degree in Hospitality Management or related field
- Fluent in English and Bahasa Malaysia
- Familiarity with hotel management software
- Flexibility to work evenings, weekends, and holidays
Skills
- Leadership
- Customer service
- Communication
- Organizational skills
- Time-management
- Problem-solving
- Budgeting
- Team management
- Adaptability
- Attention to detail