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Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
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Explore what employers love about AJobThing recruitment platform for fast & successful hiring
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Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
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Collaborate with us to achieve mutual success and reach a wider audience.
Hospitality Manager Job Description
A Hospitality Manager is responsible for overseeing the daily operations of a hospitality establishment, ensuring guest satisfaction and efficient service delivery. They manage staff performance and training while ensuring adherence to health and safety regulations. This role is crucial in maintaining a welcoming atmosphere and optimizing customer experiences.
Use this Hospitality Manager job description template to attract skilled candidates for your establishment. Be sure to tailor the responsibilities and qualifications to align with your specific needs. Highlight the importance of leadership and customer service in the role.
Hospitality Manager Responsibilities Include:
- Oversee daily operations of the hotel or restaurant
- Manage staff and ensure high levels of customer service
- Develop and implement strategies to increase revenue and profitability
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Job Brief
We are looking for a dedicated Hospitality Manager to lead our team and enhance guest experiences at our facility. In this role, you will oversee daily operations, ensuring that every aspect of service meets our high standards.
Your responsibilities will include managing staff scheduling, training, and performance evaluation to foster a motivated work environment. You will also implement strategies to improve service quality and respond to customer feedback effectively.
Collaboration with various departments to ensure seamless operations and compliance with health and safety standards will be essential. The ideal candidate should possess strong leadership skills and a passion for delivering exceptional hospitality services.
If you thrive in a fast-paced environment and have a commitment to excellence, we encourage you to apply for this exciting opportunity.
Responsibilities
- Oversee daily operations of the hotel or restaurant
- Manage staff and ensure high levels of customer service
- Develop and implement strategies to increase revenue and profitability
- Monitor and analyze performance metrics
- Create and implement policies and procedures
- Handle guest complaints and resolve issues in a timely manner
- Maintain a clean and safe environment for guests and staff
- Collaborate with other departments to ensure seamless operations
- Train and mentor staff members
- Stay up-to-date on industry trends and best practices
Requirement
- Bachelor's degree in Hospitality Management or related field
- Minimum of 5 years experience in hotel management
- Strong leadership and communication skills
- Ability to manage a team and work in a fast-paced environment
- Knowledge of industry trends and best practices
- Excellent customer service skills
- Good problem-solving abilities
- Organizational and time management skills
- Proficiency in Microsoft Office suite
- Fluency in English and Malay
Skills
- Leadership
- Customer service
- Communication
- Problem-solving
- Time management
- Team management
- Revenue management
- Risk management
- Training and development
- Quality assurance