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Account Management Director Job Description
The Account Management Director oversees the account management function, ensuring the strategic direction aligns with company goals. This position requires extensive experience in managing client relationships and leading teams. The ideal candidate has a strong track record of driving customer satisfaction and loyalty.
Use this Account Management Director job description to identify candidates capable of leading your account management strategies. Tailor the role details to fit your organization’s objectives. An effective director will enhance client retention and drive overall account success.
Account Management Director Responsibilities Include:
- Develop and implement strategic account plans to achieve company goals
- Lead and mentor a team of account managers to drive performance and exceed targets
- Build and maintain strong relationships with key clients
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Job Brief
We are seeking an experienced Account Management Director to lead our account management initiatives. You will develop and implement strategies to improve client satisfaction and retention while leading a team of account managers.
Your role will involve setting objectives, monitoring performance, and guiding the team toward achieving their goals. Strong leadership and a deep understanding of client needs will be critical for success.
The ideal candidate will have a successful background in account management at the corporate level. If you are passionate about driving customer success and leading teams toward excellence, we invite you to apply for this position.
This is a strategic role that will significantly impact our client relationship management.
Responsibilities
- Develop and implement strategic account plans to achieve company goals
- Lead and mentor a team of account managers to drive performance and exceed targets
- Build and maintain strong relationships with key clients
- Collaborate with cross-functional teams to ensure client satisfaction
- Monitor and analyze account performance metrics
- Identify opportunities for account growth and upselling
- Resolve any client issues or concerns in a timely manner
- Stay up-to-date on industry trends and best practices
- Prepare regular reports and presentations for management
- Attend industry events and conferences
Requirement
- Bachelor's degree in Business Administration or related field
- Minimum of 5 years of experience in account management
- Proven track record of successfully managing client relationships
- Excellent communication and negotiation skills
- Strong leadership and team management abilities
- Ability to work well under pressure and meet deadlines
- Detail-oriented and organized
- Proficiency in CRM software and Microsoft Office Suite
- Ability to travel as needed
- Fluency in English and Malay language
Skills
- Client relationship management
- Team leadership
- Strategic planning
- Account retention
- Sales and marketing
- Business development
- Financial analysis
- Project management
- Customer service
- Negotiation skills