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Products
AI JOB AD
Create compelling job ads in seconds with AI-powered assistance.
AI JOB FOLDER
Automate your candidate screening and folder management.
CAREER PAGE
Build your personalized career page with strong company branding to attract candidates and manage your job vacancy.
AJOBTHING REVIEW
Explore what employers love about AJobThing recruitment platform for fast & successful hiring
AJOBTHING CARE
Get dedicated after-sales support, hiring guidance, and personalized assistance to ensure your recruitment success.
PARTNERSHIP
Collaborate with us to achieve mutual success and reach a wider audience.
Account Management Director Job Description
The Account Management Director oversees the account management function, ensuring the strategic direction aligns with company goals. This position requires extensive experience in managing client relationships and leading teams. The ideal candidate has a strong track record of driving customer satisfaction and loyalty.
Use this Account Management Director job description to identify candidates capable of leading your account management strategies. Tailor the role details to fit your organization’s objectives. An effective director will enhance client retention and drive overall account success.
Account Management Director Responsibilities Include:
- Develop and maintain strong relationships with key clients
- Identify opportunities for business growth within existing accounts
- Collaborate with sales and marketing teams to develop account management strategies
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Job Brief
We are seeking an experienced Account Management Director to lead our account management initiatives. You will develop and implement strategies to improve client satisfaction and retention while leading a team of account managers.
Your role will involve setting objectives, monitoring performance, and guiding the team toward achieving their goals. Strong leadership and a deep understanding of client needs will be critical for success.
The ideal candidate will have a successful background in account management at the corporate level. If you are passionate about driving customer success and leading teams toward excellence, we invite you to apply for this position.
This is a strategic role that will significantly impact our client relationship management.
Responsibilities
- Develop and maintain strong relationships with key clients
- Identify opportunities for business growth within existing accounts
- Collaborate with sales and marketing teams to develop account management strategies
- Monitor client satisfaction and address any issues or concerns
- Analyze data and trends to make informed decisions
- Create and deliver presentations to clients and internal teams
- Manage a team of account managers and support staff
- Track and report on key performance metrics
- Stay up-to-date on industry trends and best practices
- Travel to client sites as needed
Requirement
- Bachelor's degree in Business Administration or related field
- Minimum of 5 years experience in account management or related field
- Strong leadership and communication skills
- Proven track record of successfully managing client relationships
- Ability to analyze data and make strategic decisions
- Experience in developing and implementing account management strategies
- Excellent organizational and time management skills
- Ability to work well under pressure and meet deadlines
- Knowledge of CRM software and Microsoft Office suite
- Fluency in English and Bahasa Malaysia
Skills
- Leadership
- Communication
- Client relationship management
- Data analysis
- Strategic planning
- Presentation skills
- Team management
- Problem-solving
- Time management
- CRM software proficiency