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Key Account Manager Job Description
The Key Account Manager is responsible for managing and nurturing relationships with key clients, driving business growth through strategic engagement. This role requires strong relationship management skills and a focus on achieving customer satisfaction. The ideal candidate has extensive experience in account management.
Leverage this Key Account Manager job description to attract candidates experienced in managing strategic accounts. Customize the details to fit your organization’s requirements. A capable manager will significantly enhance client satisfaction and drive revenue growth.
Key Account Manager Responsibilities Include:
- Develop and maintain long-term relationships with key clients
- Identify new business opportunities and upsell products/services
- Collaborate with internal teams to meet customer needs
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Job Brief
We are seeking an experienced Key Account Manager to lead relationships with our most critical clients. You will ensure that these clients receive exceptional service and support while identifying opportunities for upselling and growth.
Your responsibilities will include strategizing account management efforts and collaborating with internal teams to deliver client solutions. Strong analytical and communication skills are essential for success in this role.
If you are passionate about account management and enjoy building long-term relationships, we encourage you to apply. This position offers an excellent opportunity to make an impact on our business development efforts.
Join our team and help cultivate strong partnerships with key clients.
Responsibilities
- Develop and maintain long-term relationships with key clients
- Identify new business opportunities and upsell products/services
- Collaborate with internal teams to meet customer needs
- Negotiate contracts and close agreements to maximize profits
- Forecast and track key account metrics
- Ensure timely delivery of products/services
- Resolve customer complaints and issues in a timely manner
- Stay up-to-date on industry trends and market conditions
- Prepare reports on account status
- Conduct regular client visits and meetings
Requirement
- Bachelor's degree in Business Administration or related field
- Minimum 3 years of experience in key account management
- Strong communication and negotiation skills
- Proven track record of meeting sales targets
- Ability to multitask and prioritize in a fast-paced environment
- Excellent problem-solving abilities
- Knowledge of CRM software
- Ability to travel as needed
- Fluency in English and Malay
- Positive attitude and team player
Skills
- Client relationship management
- Sales negotiation
- Strategic planning
- Problem-solving
- CRM software proficiency
- Market analysis
- Presentation skills
- Project management
- Time management
- Team leadership